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Parseq appoints new Country Operations Director

To support the growth of business operations in India, Business Process Outsourcer (BPO) Parseq, is delighted to appoint new Country Operations Director, Rob Thangadurai.

Rob joins the company with over 14 years’ experience in multi-national B2B environments, with a strong background in client account management, business development and service delivery. Rob was previously a country business manager for leading global marketing services business, ASL Global.

Based at Parseq’s Pune office, Rob will lead a team of over 50 people and will be responsible for seeking new business opportunities, delivering key client objectives and achieving SLAs.

Parseq’s Managing Director, Craig Naylor-Smith, said: “We’re delighted to bring Rob onboard our expanding team in India. His track record of developing innovative solutions that improve customer service or reduce cost, complements Parseq’s offering and established presence in Chennai over the past two years.

“It’s our network of locations that enables us to deliver an exceptional service for clients which Rob’s appointment further solidifies. He will play a critical role in building on our growth plans for the region.”

New Country Operations Director, Rob Thangadurai, said: “I’m delighted to join Parseq. The company’s reputation in the Business Processing Outsourcing industry speaks for itself. With nearly 60 clients on the books and many being blue chips or FTSE 100 companies, I’m looking forward to bringing my insight and experience to this exciting opportunity.”

Parseq works with companies like banks, water companies and government organisations, to achieve compliance, cost savings, and customer satisfaction through innovative and reliable automation of their communications and payments. With offices in the UK, Bulgaria and India and over 300 people globally, the company digitises 70 million documents and processes £36 billion payments annually.

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