Digital Back Office Services
Parking and Fines
From receiving and processing parking enforcement payments and fines, to dealing efficiently with challenges and process communication, and transforming to digital systems.
Does your process handling restrict your cashflow and cause issues?
Civil parking enforcement provides an important means by which local authorities can effectively deliver wider transport strategies and objectives. Whilst not the primary objective, the income from it can be a significant and important revenue stream for councils and parking system providers.
However, processing parking enforcement payments and dealing with challenges can be slow and burdensome, if done manually. Dealt with badly it can also seriously affect cashflow and customer complaints.
Slow identification or matching of funds received against fines can mean slower clearing and restrict cashflow. It can also begin a cycle of unwarranted debt collection and unnecessary expense. If challenges to fines and process communication is slow or progress is difficult to see, it can lead to customer complaints, regulatory issues and Ombudsman involvement.
If you deal with multiple parking systems, then visibility and timely access can be difficult. Integration into your systems can be very complex. As a result reporting can be compromised and cost increased through administration. Capital investment into necessary technology that could alleviate the issues may be cost prohibitive.
Additionally dealing with and storing paper can also be cumbersome and cause issue. It can also negatively affect environmental goals and green credentials.
In times of increased activity, high volumes of payment or communication processing, can restrict capacity and cause bottlenecks in the clearing process. Recruitment and training of staff to deal with this can be costly and time consuming and not always feasible.
Fortunately outsourcing to Parseq can remove all these burdens, whilst saving you time and money.
Key challenges of processing parking enforcement fines for councils and parking system providers
Time and resource
Using manual processes is arduous, time consuming and inefficient.
Costly mistakes
Manual input and processes risk high levels of error, duplication and missed information.
Cashflow
Misallocation of money to fines can slow clearing and restrict cashflow. Capital investment issues.
No scalability
HR cost and effort in times of peak demand restricts capacity and causes complaints.
Poor visibility
Multiple systems can make it difficult to access critical information, increasing risk and negatively affecting customers.
Paper burden
Storage of paper is cumbersome and causes issues when it needs to be filed with related digital information.
Our capabilities
Quick payment processing and communication handling, with full visibility
Fast accurate automated matching capabilities and exceptions handling, with real time data and digitised communication integrated into your systems
We work with many councils and parking system providers to streamline their parking enforcement processing systems and support their transformation from paper to digital processing. By doing so we significantly increase the speed and ease of payment processing and dealing with challenges and correspondence. We also save them substantial money.
Our highly automated digital mailroom has intelligent matching capabilities. With 99% accuracy it matches details and validates payment, against penalty charge notices that have been issued. It also has in built learning for continuous improvement. Payment is processed on the same day, with all transactions recorded and uploaded on to a client portal for full visibility.
Where non-matches occur that can’t be resolved locally, escalation rules are implemented. All exceptions are evidenced digitally in a centralised system together, for easy access and faster resolution by the client.
Likewise if a fine is challenged, this is recorded and evidenced. A digitised image of the correspondence, dates, and relevant penalty charge notice are uploaded to a centralised place, alerting the client to action required.
Since all communication and data captured or processed is digitised, it removes the need for our clients to keep reams of paper filing and making future access and distribution quicker and easier. It also reduces carbon footprint of processing.
Our clients have access to real time data and reporting of all their parking systems in one place. This includes all transaction history and customisable KPIs, which aids visibility and compliance and greatly simplifies internal system integration.
We invest in the technology that you need, avoiding capital investment and future issues as customer needs change.
Whatever your individual requirements and systems, we can help remove complexities and save you money and time.
Realtime dashboard
Full reporting and KPI suite updated in real time to assess and manage transaction processing timescales and volumes.
Automatic match
Automatically matches payments against fines issued and workflow errors or exceptions.
Online exceptions
Where non matches occur that cannot be resolved locally, escalation rules are implemented. All exceptions are digitally centralised for easy access and resolution.
Paper and electronic
Captures and extracts payments and correspondence in both paper and electronic formats.
Same day
Same day payment processing and upload of all images (including cheques, remittances, and challenges) to cloud-based portal.
The benefits
Visibility
KPIs and compliance
Easy access to real time data. Better adherence to compliance.
99.9% Accuracy
Right first time
Less mistakes and exceptions and in-built ‘learning’ for continual improvement.
Cost saving
Typically 20%
Significant cost saving versus your current in-house processing costs.
Integration
Easy
No capital investment. Easy integration into existing systems.
Speed
Same day
Payments processed and data uploaded same day. Significant reduction to processing time.
Volume
Flexible
Accommodates any level of processing with no need to recruit or train.
Other services you may also be interested in
Digital Mailroom
Mailroom management and digitisation of all inbound customer communication for onward distribution, upload to online portals or relevant processing duties.
Cheque Processing
Specialised cheque processing and lockbox, with complex exception handling, look-ups and return management.
Online Image Repository
Image repository for multi user / multi location access. Ability to download, annotate or print.
Talk to us about parking and fines today
Want to find out more? We would be happy to discuss your organisation’s challenges and how Parseq’s solutions could quickly provide you with real value.
