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Outsourced Mailroom and Back Office Solutions

Digital Back Office

From streamlining and digitising back office functions, to improving accuracy and speed of payment allocation.

Powerful outsourced back office solutions tailored to you

Digital Mailroom-01

Digital Mailroom

Outsourced mailroom management and digitisation of all inbound customer communication for onward distribution. Automate your upload to online portals or relevant processing duties for a complete digital back office solution.

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Automated Cash Allocation

Multiple payment channels allocated to appropriate customer accounts through automated or manual payment allocation solutions.

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Parking and Fines

Parking payments and enforcement management of parking fines. Investigation management services and query resolution across customer preferred channels automated for your business.

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Online Image Repository

Image repository for multi-user/multi-location access. Ability to download, annotate or print.

FAQs

Digital back office solutions are tools that companies use to manage orders, inventory, payments and more, as well as for allowing quick access to customer information, including communications and payments. This helps businesses prioritise customer experiences, reduce suspense accounts and improve cash flow.

Outsourcing back office services to external providers can enhance productivity in various ways. Assigning non-core responsibilities to third-party entities allows businesses to unburden their in-house staff, enabling them to concentrate on their core strengths. This shift can result in enhanced overall performance and foster increased levels of innovation and creativity.

Back office solutions streamline your business by bringing multiple applications together in one system. They not only manage day-to-day operations but also support front-end requests with efficiency and ease.

Automation enables you to keep customer data and documentation easily accessible to hand for fast customer service and improve customer experience. It further ensures all staff can communicate quickly and efficiently between different departments without the need to hunt through hundreds of documents or emails whilst having one universal view of the customer. This all contributes to helping improve the overall customer experience.

Putting your software and company data in the cloud lets your team access the same info and services from anywhere with an internet connection. It means they can stay productive anytime, anywhere, and easily pick up where they left off when back in the office.

Talk to one of our digital back office experts today

Want to find out more? We would be happy to discuss your organisation’s back office challenges and how Parseq’s digital solutions could quickly provide you with real value.