Departmental needs
Business transformation
The workflows, protocols, technology and agility to support and accelerate the journey of business transformation.
Business transformation is unnecessarily complex without the right support
A complete business transformation is not an easy undertaking. However, for many businesses it is the only option to compete effectively in the future. It is a long process, that may take years. It affects every area of an organisation and therefore has many significant challenges at all stages in its quest to generate new value, cut cost and improve customer satisfaction.
With digital transformation and the transformation of business processes, we understand there are many barriers that need to be overcome and complexities to face. Legacy IT systems, integration concerns and investment needs to be addressed. Constantly evolving customer needs and how they want to engage, have to be considered. Outdated organisational structures and inefficient workflows that need to change but face internal resistance by those fearful of change.
It can also be difficult to convince stakeholders of the benefit of change. Or to allay concerns about the effect on customer relations or how it will align with business goals, ROI or compliance. The process of digital and process transformation may require multiple stages, as customers migrate or elect not to, or new platforms are introduced. Different technologies, platforms or workflow may be needed at different times, giving another layer of complexity.
It requires a responsive and long-term perspective to navigate the different phases of transformation. Without a supportive, agile and expert partner to help support you it can be exceptionally difficult. However, that is exactly what we offer.
Key challenges of business transformation and digital transformation
Legacy systems
IT systems, workflows or structure. Need for easy integration and adoption.
Mulitple stakeholders
Convincing multiple stakeholders of the benefits and allaying their fears.
Cost
Selling in ROI on IT investment or other processes.
Flexibility
Different stages of transformation may require different platforms or processes.
Risk
Need to mitigate risk at all stages.
Results
Demonstrate tangible results as soon as possible.
Our capabilities
An agile partner for quicker results and easier sell-in
The agility, flexibility and results-focused approach to make transformation easier and quicker.
We have facilitated business transformation and digital transformation for many different types of clients over many years.
All of our solutions focus on providing tangible value and realising your vision. They reduce costs, increase productivity and output and enhance customer experience. For instance achieving a 40% decrease in suspense accounts in 6 months, freeing up significant cashflow, as a result of an automated cash allocation processes. Or an immediate reduction in time to clear payments from three days to same day, with our technology and an enhanced workflow.
For some clients we have created completely new workflows and systems, and access to new technology from the start. For others it has been a longer journey, integrating into their existing systems and optimising workflows before they are in a position for full digital transformation.
For all, we work collaboratively, focused on the results and timing they require. Our platform agnostic experts find the solutions and workflows that are specially designed for our clients’ very different requirements and internal restraints or consideration. Our agility means we can be flexible and change and adapt as you need.
Outsourcing key processes to Parseq allows you to avoid investment as we are the ones that invest in the technology and platforms, finding ways to integrate seamlessly into yours. Legacy systems become a thing of the past as we invest in the future ones you need.
We understand you must convince many stakeholder of the value of transformation. Whether that’s reassurance that automation will free up employees’ time to work on more important less mundane work or showing the benefits of streamlined processes on customer experience – we will help you. Whatever, your vision and whatever your complexities, we can help you achieve it.
Technology
Access to multiple software and platforms, and able to deal with multiple digital and non-digital formats.
Easy integration
Solutions that can be plugged into existing systems or workflows.
Economies of scale
Shared service centres and access to experts.
Scale and flexibiltiy
Ability to handle flexible volumes, load bearing, nearshore and offshore capability.
Security
Our systems, protocols and strict SLAs assure strict levels of compliance and regulation are adhered to. View our certifications here.
The benefits
Results
Focused
Significant efficiencies and increases to output and value, whilst always maintaining integrity.
99.9% accuracy
Right first time
Automated intelligent systems. Less mistakes and exceptions and in-built ‘learning’ for continual improvement.
Cost saving
Typically 30%
Significant cost saving versus your current in-house processing costs.
Easy
Remove burden
Our expertise, technology and flexible approach help us to remove barriers and make it easier for you.
Speed
Agility
We more adeptly devise solutions to accelerate your transformation and get quicker results.
Partner
Long term value
Our people and clients stay with us for a long time. We are with you for the journey.
Client testimonial
A very agile professional partner...
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Digital Mailroom
Mailroom management and digitisation of all inbound customer communication for onward distribution, upload to online portals or relevant processing duties.
Cash Allocation
Multiple payment channels allocated to appropriate customer accounts through automated or manual activities.
Talk to us about business transformation today
Want to find out more? We would be happy to discuss your organisation’s challenges and how Parseq’s solutions could quickly provide you with real value.
