Inbound Customer Service

It’s a well-known fact that it costs significantly more to acquire a new customer than to retain an existing one. That’s why building long-lasting customer relationships have become a priority for successful companies.

At Parseq, we possess the expertise and the technological support to maintain industry leading first-contact resolution rates. When servicing your customers it’s critical that we become an extension of your business, an ambassador to your customers and that we deliver this with our best-in-class customer service solutions which include:

\ Product enquiries;

\ Problem Solving/Complaint Handling;

\ Appointment Setting;

\ CRM Touch Points including Welcome Call, CSAT

\ Subscription programmes

\ Renewals

Our knowledgeable, friendly and professional customer service advisors are aware that their responsibility does not end with a successful resolution of one call, it also includes leaving the customer with a lasting positive impression of your brand, creating satisfied customers but more importantly brand advocates.

Parseq offers both business-to-business (B2B) and business-to-consumer (B2C) customer service solutions. Our expertise and experience, coupled with our commitment and continuous quality control, has helped our blue-chip clients and SMEs achieve outstanding results consistently.

To find out how we might help or for a copy of our brochure please contact us, we’d love to hear from you.