Customer Retention Services
Our clients increase market share and sales with our range of highly regulated multi-channel customer retention services.
Building customer loyalty and retaining market share are the focus of our retention services. Through each of these services we maximise the experience your customer has of your brand, to keep them happy and supported.
Our retention services deliver faster response times, faster retrieval of information and accurate provision of information. They can be deployed whether you require support in one specific channel or are developing a cross departmental strategy of improvements.
Voice
Solving problems, dealing with queries, and turning complaints into loyal customers – and doing it in a time and cost effective manner is our goal.
We possess the expertise and the technological support to maintain industry leading first-contact resolution rates. When servicing your customers we become an extension of your business, an ambassador to your customers and deliver best-in-class solutions.
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Providing super fast and efficient mail based communication. Working fast, as well as gathering and sharing intelligence with your internal teams is our goal.
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Digital
Maintaining consistently high quality experiences be it via webchat, social media, or by fulfilling orders. Every detail counts.
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We are your virtual customer care team handling enquiries and questions. It’s an advanced system of exchanging information involving collecting, sorting and dispatching to all concerned.
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Other services you may be interested in
Acquire
Our clients increase market share and sales with our range of highly regulated multi-channel customer acquisition services.
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Improve
Our clients stay focused on their core business and reduce operational costs by using our business improvement services.
Find out more
To find out how we might help or for a copy of our brochure please contact us, we’d love to hear from you.