Customer Retention Services
Building customer loyalty and retaining market share are the focus of our retention services. Through each of these services we maximise the experience your customer has of your brand, to keep them happy and supported.
Our retention services deliver faster response times, faster retrieval of information and accurate provision of information. They can be deployed whether you require support in one specific channel or are developing a cross departmental strategy of improvements.
Voice
Solving problems, dealing with queries, and turning complaints into loyal customers – and doing it in a time and cost effective manner is our goal.
We possess the expertise and the technological support to maintain industry leading first-contact resolution rates. When servicing your customers we become an extension of your business, an ambassador to your customers and deliver best-in-class solutions.
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Providing super fast and efficient mail based communication. Working fast, as well as gathering and sharing intelligence with your internal teams is our goal.
We ensure same day mail handling. Automated classification and data extraction also speeds up the time to deliver to downstream processes.
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Our mailroom reduces response time and includes telephone calls. Confirmation letters, sales packs or all handled in the same working day.
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Our 24/7 operation sends out up to 100,000 items per day with every item being quality checked. We treat your products as if our own which is why high value goods are fulfilled in a secure environment.
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Digital
Maintaining consistently high quality experiences be it via webchat, social media, or by fulfilling orders. Every detail counts.
With our webchat services we give instant help and support to customers in real time. It helps increase sales. It avoids customers bouncing off at key drop off points and helps secure sales first time round.
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We offer bespoke e-commerce and mail order solutions, monitored by our own Reporting Portal and Warehouse Management System to ensure 100% quality. We support clients in retail, e-commerce and mail order companies, financial services, automotive and FMCG.
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We are your virtual customer care team handling enquiries and questions. It’s an advanced system of exchanging information involving collecting, sorting and dispatching to all concerned.
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Other services you may be interested in
Acquire
Our clients retain market share and maximise customer experience through our multi-channel customer retention services.
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Improve
Our clients retain market share and maximise customer experience through our multi-channel customer retention services.
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To find out how we might help or for a copy of our brochure please contact us, we’d love to hear from you.