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Creating and maintaining your cheque imaging capability

Cheque Scanner Resources

We have brought together our extensive knowledge and expertise together with that of Digital Check, our cheque scanner partner and largest world-wide manufacturer to provide a comprehensive resource for any organisation investigating cheque imaging, cheque scanning or remote deposit capture (RDC) solutions.

A range of scanners to suit your organisation's requirements

Cheque imaging is also about providing customers with more choice, and it means that some banks and building societies may offer their personal banking customers the option of paying-in an image of the cheque – by using a secure mobile banking app on their smartphone or tablet – rather than having to go to a bank branch to pay it in.

For business and charity customers, banks may provide desktop cheque scanners linked to their online bank account, allowing them to pay in, as digital images, large numbers of cheques that they receive at their business or organisation’s premises.

Cheque image capture can be roughly divided into three main categories:

Dedicated high-volume cheque scanning

Dedicated low-volume cheque scanning 

Mobile/remote deposit capture 

For businesses receiving large numbers of cheques

For businesses receiving a limited number of cheques

Cheque scanning for microbusinesses and consumers

Our scanner partner, Digital Check, provides superior cheque scanners and document capture products for teller/cashier capture, branch automation, remote deposit capture, and remote drop/lockbox applications. Digital Check’s award-winning CheXpress® and TellerScan® cheque and document scanners are among the most cost-effective and reliable in the industry, and provide high-quality images with precise MICR and optional UV image accuracy.

The SmartSource® range of scanners, sorters, and printers provides a wider choice when requirements are not covered by the CheXpress® and TellerScan® options.

 

Click on the scanner image below for more product information:

remote-deposit-scanner-cx30-cmyk
CheXpress CX30
teller-capture-scanner-ts240-v2cmyk
Tellerscan TS240
SmartSource Micro Elite
SmartSource Micro Elite
Burroughs SmartSource Pro Elite Scanner
SmartSource Elite

Our Service Plans

Level 1 Support Plan

Our in-service cheque scanner support plans provide customers and scanner users with a choice of ongoing, or ad hoc maintenance solutions.

A dedicated customer service call centre, linked to the technical support team, provides the gateway to the support programme, accessible online, by email or telephone.

Call our Scanner Support Helpline on +44(0)1455 623754 for more information, or email scanner.support@parseq.com

Level I – Swap Out Support Plan

The most frequently implemented plan, Level 1 Support, a next day swap-out service, enables a customer to register a scanner which is not working, either via telephone or online, and an equivalent unit is delivered the next working day. Within a fixed cost per annum, per scanner, this programme ensures that no scanner is out of service for more than one working day, irrespective of the location, frequency of swap out, or reason for failure.

Each individual scanner is identified on the Support Tracking System, with a lifetime history of shipment, installation, location, failure rate, item scan count and cleaning regime. All this information can be made available to customers.

Scanner Set-up Guides

Scanner Drivers

Before installing this scanner driver, please contact your bank or deposit software provider. 

Many deposit software packages self-install our driver and overwriting it could cause conflicts.

Simply click on the the link below to access the ScanLite driver.

The ScanLite demo program is a utility that you can use to test your scanner without being connected to your bank’s online deposit software. It can run the device’s motors and image sensors to capture images offline and assess speed and image quality. It is also used to activate the cleaning function on some models of our scanners. Use the links below to download ScanLite.

Please note: ScanLite is NOT a standalone program for depositing cheques, and all data is erased upon exiting the program.

Cheque scanner installation

If you are struggling to set-up your cheque scanner, we have provided some simple training videos to help you on your way.

Simply select the title below for your scanner model and click on the link to view the video.

If you are still having issues then call our Scanner Support Helpline on +44 (0) 1455 623754 for more information, or email scanner.support@parseq.com

Before you begin scanning your cheques, check out our cheque image quality troubleshooting guide.

Click on the link below to view

Connecting & Set-up

CheXpress® CX30
TellerScan® TS240
Smart Source® Micro Elite
Smart Source® Elite Series

Document Preparation & Operation

CheXpress® CX30
TellerScan® TS240
Smart Source® Micro Elite
Smart Source® Elite Series

Automated Cleaning

Smart Source® Elite Series

Troubleshooting Guides

If you are experiencing issues with your cheque scanner, we have provided some simple training videos to help you on your way

Simply select the title below for your scanner model and click on the link to view the video.

If you are still having issues then call our Scanner Support Helpline on +44 (0) 1455 623754 for more information, or email scanner.support@parseq.com

CheXpress® CX30

General Operation

TellerScan® TS240

Full Training Guide

Clearing Jams

Smart Source® Micro Elite

Manual Cleaning

Detailed Cleaning

Clearing Jams

Smart Source® Elite Series

Manual Cleaning

Detailed Cleaning

Clearing Jams

Talk to one of our cheque scanner support team today

Want to find out more? Our cheque scanning experts are always on hand to discuss your organisation’s cheque imaging challenges. They will advise how Parseq’s solutions and support packages can add real value.