Contact Centre Services
Outbound Contact Centre
Providing your customers with expert bespoke outbound contact centre solutions on time and within budget.
Customer acquisition can take time and ongoing capital investment
In today’s world, it’s harder than ever to gain and keep the attention of customers. The cautious nature of customers makes them difficult to reach and even harder to win over.
An outbound contact centre can help businesses engage their prospects and customers actively to boost their sales. As opposed to waiting for customers to contact an advisor through a website, outbound marketing actively involves contacting customers directly. If your communications with your customers are timely, personalised, and contextual, you will be able to maintain a strong relationship.
A variety of factors affect customer contact volume, which can cause surges or drops. Paying for excess seats during busy periods can impact your bottom line. IT departments, face increased demands and costs when handling peak call times inhouse. In addition to the strain on your IT department they have to keep up with the advances in tech. Outbound advisors can expect several software upgrades per year instead of just one or two. Making these types of investments can be costly.
To advance business goals, you need to add value to the customer experience during every connection. For your outbound communications to succeed, they must be efficient and effective. Having data available to advisors allows them to up sell and cross sell during each conversation. By tailoring outbound calls to specific customer journeys, organisations can anticipate their clients’ needs and look to increase market share. Once the sale is complete, keeping the communication open fosters customer retention following acquisition.
You can guarantee your customer experience offering is unique by developing helpful solutions that compliment each other seamlessly. This will give your business the competitive edge to grow.
Key challenges of outbound calling
Data insights
Inadequate access to customer journey data.
Costly mistakes
Lack of trained advisors can miss sales opportunities.
Compliance
Risk of a customer data breach.
Capital investment
Cost to buy and maintain technology.
Integration
Difficulties with existing CRM system adoption.
HR burden
Cost and time for recruitment, training, and compliance.
Our capabilities
Outbound services designed to convert the conversation
Fully trained advisors who utilise advanced technology and processes to secure your sales opportunities.
Our wide range of outbound contact centre services include lead generation, market research, telemarketing, debt management services and third-party verification processes.
Through each of our outbound services, we encourage customer feedback to generate a dynamic profile of your customer. We use this data to create a personalised customer journey. We are passionate about anticipating your customers’ needs and exceeding their expectations.
No matter what stage of the sales journey your customer is in, we build open lines of communication and a better customer experience. This encourages customer loyalty, which in turn, increases your opportunity for sales.
Growing your business starts with meaningful connections. Our advisors are fully trained in providing personalised human customer service that gets results. Our team carry your brand values and people-centred approach in every interaction they have, ensuring a consistent service across every platform.
We’re experts in attracting customers to your brand through promotional campaigns. We work hard converting quality leads to increase your profit. We then qualify your leads and find the correct solution, no matter how quick the turnaround.
Our solutions are the perfect way to secure your competitive advantage
Lead generation
Campaign management. B2B and B2C sales, cross-sell and up-sell methods.
Market research
Customer surveys and feedback to grow service.
Performance monitoring
24/7 immediate access to documents and data on a highly secure portal.
Customer acquisition
Acquisition, debt management, appointment setting and third party verification.
Quality management
Monitoring all interactions between customer and advisors on all channels.
The benefits
Visibility
Productivity
A real-time view allows management to resolve issues before they affect service levels.
Volume
Flexible
Accomodate any level of volume, especially peak times.
Saving
Time and money
Significant reduction of time and cost to set-up. Resources ready to use.
Customer
Experience
Providing your customers with service excellence through dedicated management.
Growth
Guaranteed SLAs
Ongoing solutions to meet client expectations.
Other services you may also be interested in
Inbound Contact Centre
Innovative, bespoke inbound solutions including complaint and inquiry handling, technical support, market research and call answering.
Web Enabled Services
Continuing the conversation online through web enabled services by offering a unified omnichannel approach to customer service across all channels including social media, email, and website.
Disaster Recovery
Taking care of your business continuity planning so you don’t have to, with full bespoke solutions to manage network outages or failures through tailored and secure cloud storage.
Talk to us about our outbound solutions today
Want to find out more? We would be happy to discuss your organisation’s challenges and how Parseq’s solutions could quickly provide you with real value.
