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New Head of Client and Business Development joins Parseq’s Finance & Administration division

News
  • 31 Jul
  • Parseq
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Harvey Hieke joins Parseq’s Finance & Administration division as their new Head of Client and Business Development. Harvey brings with him over 29 years in the BPO industry and forms part of the senior leadership team working alongside Managing Director, Craig Naylor-Smith. With an impressive track record of working with leading blue-chip organisations across financial Read More

Looking for a new career challenge? Parseq are recruiting for 300 new staff

News
  • 24 Jul
  • Parseq
  • 0 Comments
Are you looking for a new challenge in your career and do you have a passion for customer service or sales? If so, Parseq could have the ideal role for you. The multi-channel services provider is recruiting for 300 new members of staff at their Glasgow office. They are looking for customer service and sales Read More

Iain Gibson Wins Contact Centre Manager of the Year at National Awards

News
  • 18 May
  • Parseq
  • 0 Comments
At this year’s UK National Contact Centre Awards, Iain Gibson, Client Operations Manager based at our Glasgow office scooped gold for Contact Centre Manger of the Year. An outstanding achievement that met with equal celebrations at the gala dinner on the 16th May. The awards recognise those individuals and teams in our industry who are Read More

Lee Dodge hits 5 years’ service for Finance & Administration

News
  • 25 Apr
  • Parseq
  • 0 Comments
Lee Dodge is one of our agents in Finance and Administration and he’s spent the last five years helping to improve operational efficiency for our clients. He does this through accurate data capture, payment processing and batching duties for a range of clients with varying specifications. As one of our long service achievers that makes Read More

Bringing a little Easter joy

News
  • 21 Apr
  • Parseq
  • 0 Comments
Big thank you to our Sunderland teams for their cracking Easter fundraising efforts. By holding a number of Easter activities across the site including cake stalls, a game of naming the teddies, dress down and guessing the eggs in the jar competition, they managed to raise enough funds to bring a little Easter joy to Read More

Shortlisted – UK National Contact Centre Awards 2017

News
  • 04 Apr
  • Parseq
  • 0 Comments
We’re delighted that our very own Iain Gibson has been shortlisted in the UK National Contact Centre Awards for Contact Centre Manager of the Year. Iain is an Operations Manager based in our Glasgow office and has worked for Parseq for over three years. He leads a large team of circa 200 people where he Read More

2017 marks a combined 315 years’ service for 23 colleagues

News
  • 30 Mar
  • Parseq
  • 0 Comments
What a remarkable year for the Finance & Administration division as 23 colleagues rack up 315 years’ service between them. Throughout 2017, 23 of our people will reach a significant long-service milestone from 5 and 15 years’ service, right up to the greatest achievement of 30 years! Such an occasion couldn’t go unnoticed so in Read More

Recruitment Opening Evening 8 March 2017

News
  • 28 Feb
  • Parseq
  • 0 Comments
Would you like to work in a fun and fast paced environment? We’d like to give you a little flavour of what it’s like to work here at Parseq so on the 8th March we’re hosting a recruitment opening evening at our Doxford International Business Park site. During the evening you’ll hear from our employees, Read More

Are clients unlocking value through on demand processing and real time KPO?

News
  • 15 Feb
  • Parseq
  • 0 Comments
By Craig Naylor-Smith, Managing Director – Finance & Administration. Multiple sectors are moving further towards their clients or customers being able to interact with them digitally 24/7, this could be shopping online, completing an employment application, ordering a replacement bank card or requesting information. Whilst business today is generally set up for 24/7 online interaction, Read More

Still some way to go for UK Customer Satisfaction

News
  • 13 Feb
  • Parseq Careers
  • 0 Comments
Neville Doughty- Client Development Director. So as we find ourselves well into February, I’m sure there are a few of us already looking back at the resolutions or objectives that we set for 2017 and deciding how satisfied we are with our performance so far. For some, this is brought into stark focus by looking Read More