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Parseq appoints new sales director to drive contact centre market growth

News
  • 02 Feb
  • Parseq
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Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing Contact Centre division. Phil will capitalise on his significant business development track record to drive opportunities across the company’s existing and target markets, including retail, utilities and financial services. Before joining Parseq, Phil was executive Read More

PARSEQ KICKS OFF 2018 WITH QUADRUPLE CONTRACT WIN

News
  • 29 Jan
  • Parseq
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Parseq, the business process outsourcer has started the year on a high, securing four new contracts for its Finance and Administration division worth £1.8 million. To support the significant growth, the business has invested £275,000 in new technology, software and onsite upgrades, with plans to raise its headcount of specialist staff by 15. The company’s Read More

A challenging year ahead for UK brands, customer experience will be key

News
  • 19 Jan
  • Parseq
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Graham Stein, managing director of Parseq’s Contact Centre division, looks at some of the challenges facing brands in 2018 and how exceptional customer experience can help address them.   2018 is shaping up to be another tough year for brands. A shifting political, technological and regulatory landscape is challenging UK businesses in every sector to re-evaluate Read More

Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow

News
  • 22 Dec
  • Parseq
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Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Prince’s Trust after a successful year helping young people from the city gain full-time employment. The collaboration supports the UK youth charity as it transforms the lives of people from disadvantaged backgrounds aged 11 to 30, helping them into jobs, education and training. Earlier Read More

Senior appointment at Parseq, after a successful 2017

News
  • 15 Dec
  • Parseq
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Business process outsourcer Parseq has strengthened its Finance and Administration arm with the appointment of Jenny Dearman as head of operations. Reporting directly into Parseq’s managing director of Finance and Administration, Craig Naylor-Smith, Jenny will have overall operational responsibility for the division. Based in Rotherham, she will lead a team of 171 delivering industry-leading document Read More

Five steps for driving lifetime value through customer experience

News
  • 13 Dec
  • Parseq
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Customer experience has become even more important to determining business success. It’s crucial to meeting the ever-growing expectations of immediacy and instant gratification that customers demand, which significantly influences purchasing. With this in mind, John Goodram, Director of IT Solutions at Parseq’s Contact Centre division, looks at five ways to put the customer at the Read More

PARSEQ AND HIVE HIGHLY COMMENDED AT EUROPEAN OUTSOURCING AWARDS

News
  • 07 Dec
  • Parseq
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Our partnership with Hive – an innovator in smart home technology – has been ‘Highly Commended’ at the 2017 European Contact Centre and Customer Service Awards (ECCCSA), in the ‘Outsourcing Partnership of the Year’ category. We were recognised for the strength of our contact centre outsourcing partnership. Parseq provides essential customer service support to Hive’s Read More

Focusing on the human aspect for a seamless TUPE transfer

News
  • 09 Nov
  • Parseq
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Being part of a TUPE (Transfer of Undertaking Protection of Employment) can feel like a daunting process, especially for the people directly involved. Naturally, nervousness can be created as well as a number of burning questions. So how do you make any form of TUPE transfer, large or small, a success? At Parseq we focus Read More

Investment priorities underpins Parseq’s growth trajectory

News
  • 23 Oct
  • Parseq
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Strategic client partnering and significant investment across IT, infrastructure and training, generates a year on year £2.7 million EBITDA increase in 2017. Combined with ranking 15th position in Insider’s 100 fastest growing companies in Yorkshire, the firm is set for its continued growth trajectory and 2022 vision. The challenges faced by our clients, particularly around Read More