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News and Resources

A qualification for our Future Leaders

News
  • 21 Jun
  • Parseq
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Here, we check in with Future Leader, Charlie Gillman, to gain more of an understanding around the level 3 qualification in team leadership that our new development programme provides. Charlie has been with Parseq since January 2017 and is currently a seconded Team Manager. How did you find the interview process to become a Future Read More

Are insurers distancing themselves from the bank of mum and dad?

News
  • 14 Jun
  • Parseq
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The insurance community’s approach to experience must continue to evolve alongside the latest technology, but not at the risk of alienating some of its most lucrative customers, argues Parseq’s Phil Crossley  After years in the technology wilderness, the insurance industry has woken up to the benefits innovation can deliver. This month commercial insurer AdvantageGO’s survey Read More

Smart cities and the opportunity for brands

News
  • 23 May
  • Parseq
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The concept of the smart city might sound like science fiction, but Graham Stein, managing director of Parseq’s Contact Centre division, explores the potential for brands.  Imagine an urban landscape where your every move is watched by a benign big brother, using thousands of data collection sensors to keep tabs on you – and everyone else. Read More

Mark Lonie recognised at National Contact Centre Awards

News
  • 16 May
  • Parseq
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Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards, held last night in central London. Mark, an operations manager in Parseq’s Contact Centre division, was recognised for his success in driving membership engagement for the British Medical Association (BMA) and his exceptional leadership skills. Read More

The start of Parseq’s future generation

News
  • 03 May
  • Parseq
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In April 2018, Parseq’s new development programme took off, giving skilled advisors the chance to gain a level 3 qualification in team leadership. Here, we speak to Luici Mitchell who Joined the Parseq family in June 2016. Luici, from our Glasgow site, shares her insight around the first stages of the programme. What does your Read More

Four Contact Centre employees rack up over 90 years of long service

News
  • 16 Apr
  • Parseq
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Four of our longest serving employees from Parseq’s Sunderland site have achieved an enormous 91 years between them. In this time, they’ve seen significant business growth and numerous industry changes along the way. Celebrating their long service, Alan Harding, who’s been in the business for 30 years and Nicola McVay, who’s reached her 20-year service, Read More

Parseq calls up future generation of leaders

News
  • 16 Mar
  • Parseq
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Twelve talented advisors across Parseq’s sites in Glasgow, Sunderland and Rotherham have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an Read More

Champion result for Parseq’s Operations Manager

News
  • 12 Mar
  • Parseq
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Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards for his work with The British Medical Association (BMA). Mark, an operations manager in Parseq’s Contact Centre Division has been recognised by the judges for his leadership skills and success driving engagement with the professional Read More

National Apprenticeship Week 2018 – what’s all the fuss about?

News
  • 09 Mar
  • Parseq
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National Apprenticeship Week (#NAW2018) provides a great opportunity to celebrate the value apprentices bring. Amelia Broughton joined Parseq last year as a marketing apprentice and is studying towards a digital marketing qualification. In just six months she’s been immersed in Parseq’s marketing campaigns and has a flare for all things digital. Here we catch up Read More