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Parseq shortlisted for Best Overall Company Response to COVID-19

October 2nd|| Awards, News|

Business process outsourcer (BPO) Parseq has been shortlisted for the Global Sourcing Association’s (GSA) Professional Awards for Best Overall Company Response to COVID-19. It was essential that Parseq’s operations could continue when the UK entered lockdown in March 2020. The company provides critical payments and payroll services to the UK’s ... Read more

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Back office innovation is key to supporting vulnerable customers amid Covid-19

September 16th|| News, Utilities, Viewpoint|

Rethinking how payments are allocated through back office innovation can help utilities improve their customer experience and avoid reputational damage when supporting vulnerable customers in the wake of Covid-19, argues Parseq’s Craig Naylor-Smith. The last few months have been a testing time for utility companies. Providers have been praised for ... Read more

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Parseq accredited as real Living Wage Employer

September 9th|| News|

Business process outsourcer (BPO) Parseq has been officially recognised as a real Living Wage Employer. The real Living Wage commitment guarantees that all employees at Parseq will receive a minimum hourly wage of £9.30 in the UK or £10.75 in London. This is significantly higher than the government living wage ... Read more

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Successful audit delivers continued PCI compliance mid-pandemic

June 25th|| Financial Services, News|

Business process outsourcer (BPO) Parseq has successfully achieved continued PCI compliance, one of the first remote PCI DSS assessments conducted by global cyber security and risk mitigation experts, NCC Group, during the global pandemic. Parseq provides critical payments and payroll services to the UK’s biggest banks and financial institutions and, ... Read more

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Parseq gears up for growth with new Head of Finance

June 5th|| Financial Services, News|

Business process outsourcer (BPO) Parseq has strengthened its senior team as it forecasts its revenue will increase by 30% over the next 12 months. Dey Wilson joins Parseq as head of finance, bringing more than 20 years of accountancy, finance and management experience to the South Yorkshire headquartered firm. Prior ... Read more

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Parseq supports Mental Health Awareness Week 2020

May 18th|| News|

We’re proud to support the Mental Health Foundation on Mental Health Awareness Week, taking place between 18-24th May 2020. This year’s theme is kindness and being kind to everyone takes on more importance than ever in protecting our mental health during these unprecedented circumstances. Our Mental Health First Aiders want ... Read more

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Parseq appoints new Country Operations Director

April 29th|| News|

To support the growth of business operations in India, Business Process Outsourcer (BPO) Parseq, is delighted to appoint new Country Operations Director, Rob Thangadurai. Rob joins the company with over 14 years’ experience in multi-national B2B environments, with a strong background in client account management, business development and service delivery. ... Read more

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Unlock cash and generate significant bottom line savings through payment allocation automation

April 27th|| Financial Services, Manufacturing, News, Telecommunications, Utilities|

By Craig Naylor-Smith, Managing Director, Parseq. Transformation of the payments industry has  been radical over the past decade. Technological innovation and regulatory change have created an enormous market shift where we’ve been witness to the introduction of Open Banking, PSD2 and Strong Customer Authentication. Subsequently, the payment methods now made ... Read more

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Parseq apprenticeship stars join panel for local businesses

March 12th|| News|

Three Parseq employees joined a panel of local experts to offer an audience of South Yorkshire businesses their take on the value of apprenticeships. The European Social Fund Apprentice Event at Rotherham United’s New York Stadium gave small to medium size employers an introduction to apprenticeships. The event hosted by ... Read more

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Parseq’s IT Director goes back to the floor

February 20th|| News|

James Grindle, Parseq’s IT Director, leads a team of technical experts including business analysts, project managers and compliance. A typical day is usually focused on developing solutions for clients and exploring ways to achieve cost savings and customer satisfaction through innovative automation of communications and payments. As he goes back ... Read more

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