News and Resources2018-09-19T14:00:32+00:00

A focus on payment allocation automation will help water retailers improve their cashflow

June 10th|| News, Utilities, Viewpoint|

With water retailers facing a mounting volume of deferred or unpaid bills from business customers, a focus on improving payment allocation can help them keep their cashflow healthy, argues Parseq’s Managing Director Craig Naylor-Smith. Bad debt in the water retail sector Water retailers are facing a greater risk of bad ... Read more

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Parseq supports Mental Health Awareness Week 2021

May 12th|| News|

We’re proud to support the Mental Health Foundation on Mental Health Awareness Week, taking place between 10-16th May 2021. This year’s theme is nature and how forming a connection to the natural world can hugely benefit our overall mental health. Our Mental Health First Aiders would like to share some ... Read more

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Partnerships will be key to driving transformation

February 18th|| Financial Services, News, Viewpoint|

By Craig Naylor-Smith, Managing Director, Parseq. The UK’s financial services businesses continue to operate in a challenging environment. On top of working in a highly regulated and increasingly competitive sector, firms must navigate significant uncertainty post-Brexit and keep pace with an ongoing shift towards greater digitalisation. The pandemic has also ... Read more

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Transformation a priority for majority of UK C-suite in 2021

December 7th|| News, Viewpoint|

82% of UK executives are planning transformation projects in the next 12 months New technology, customer experience and L&D for staff are the most popular areas for executives reinvesting capital unlocked through increased efficiency in 2021 Four in five UK executives (82%) are planning to transform their business in the ... Read more

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Parseq wins award for excellence

November 13th|| Awards, News|

Business Process Outsourcer (BPO) Parseq won the Company to Watch for Excellence in the Industry Award at last night’s Global Sourcing Association’s (GSA) Professional Awards ceremony. The GSA judges showcased Parseq as a leading example of strategic sourcing excellence. Its exemplary model to client partner relationships were upheld as delivering ... Read more

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Digital mailroom solutions that improve operational efficiency and data visibility

November 10th|| Financial Services, News, Viewpoint|

By Craig Naylor-Smith, Managing Director, Parseq. Many businesses are still engulfed by high volumes of inbound mail whether that be a myriad of paper or digital documents. This could be customer correspondence, application forms, invoices, statements or payments to name just a few, but it’s the handling of such magnitude ... Read more

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Community spirited Rotherham business Parseq saves Bluebell Wood thousands

October 28th|| News|

A community spirited Rotherham business has helped Bluebell Wood Children’s Hospice save thousands of pounds thanks to a kind-hearted gesture. The charity approached Parseq – a Rotherham based Business Process Outsourcer - for a quote on bulk document scanning as it moves to a more digital storage model. But the firm, ... Read more

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Parseq shortlisted for Best Overall Company Response to COVID-19

October 2nd|| Awards, News|

Business process outsourcer (BPO) Parseq has been shortlisted for the Global Sourcing Association’s (GSA) Professional Awards for Best Overall Company Response to COVID-19. It was essential that Parseq’s operations could continue when the UK entered lockdown in March 2020. The company provides critical payments and payroll services to the UK’s ... Read more

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Back office innovation is key to supporting vulnerable customers amid Covid-19

September 16th|| News, Utilities, Viewpoint|

Rethinking how payments are allocated through back office innovation can help utilities improve their customer experience and avoid reputational damage when supporting vulnerable customers in the wake of Covid-19, argues Parseq’s Craig Naylor-Smith. The last few months have been a testing time for utility companies. Providers have been praised for ... Read more

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Parseq accredited as real Living Wage Employer

September 9th|| News|

Business process outsourcer (BPO) Parseq has been officially recognised as a real Living Wage Employer. The real Living Wage commitment guarantees that all employees at Parseq will receive a minimum hourly wage of £9.50 in the UK or £10.85 in London. This is significantly higher than the government living wage ... Read more

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