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News and Resources 2018-06-21T10:03:06+00:00

Career progression with Oliver Jobling

July 18th|| Uncategorized|

Recruitment Consultant, Oliver Jobling, joined our Parseq Sunderland team in September 2014. Here he talks about his journey at Parseq and shares his top tips for career progression. Oliver started out as an Outbound Sales Advisor and soon became a strong agent. This was down to his ever-increasing strength of ... Read more

A qualification for our Future Leaders

June 29th|| Uncategorized|

Here, we check in with Future Leader, Charlie Gillman, to gain more of an understanding around the level 3 qualification in team leadership that our new development programme provides. Charlie has been with Parseq since January 2017 and is currently a seconded Team Manager. How did you find the interview ... Read more

Are insurers distancing themselves from the bank of mum and dad?

June 29th|| News|

The insurance community’s approach to experience must continue to evolve alongside the latest technology, but not at the risk of alienating some of its most lucrative customers, argues Parseq’s Phil Crossley  After years in the technology wilderness, the insurance industry has woken up to the benefits innovation can deliver. This ... Read more

Smart cities and the opportunity for brands

May 23rd|| News|

The concept of the smart city might sound like science fiction, but Graham Stein, managing director of Parseq’s Contact Centre division, explores the potential for brands.  Imagine an urban landscape where your every move is watched by a benign big brother, using thousands of data collection sensors to keep tabs on ... Read more

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Mark Lonie recognised at National Contact Centre Awards

May 16th|| News|

Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards, held last night in central London. Mark, an operations manager in Parseq’s Contact Centre division, was recognised for his success in driving membership engagement for the British Medical Association (BMA) ... Read more

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The start of Parseq’s future generation

May 3rd|| News|

In April 2018, Parseq’s new development programme took off, giving skilled advisors the chance to gain a level 3 qualification in team leadership. Here, we speak to Luici Mitchell who Joined the Parseq family in June 2016. Luici, from our Glasgow site, shares her insight around the first stages of ... Read more

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Four Contact Centre employees rack up over 90 years of long service

April 16th|| News|

Four of our longest serving employees from Parseq’s Sunderland site have achieved an enormous 91 years between them. In this time, they’ve seen significant business growth and numerous industry changes along the way. Celebrating their long service, Alan Harding, who’s been in the business for 30 years and Nicola McVay, ... Read more

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PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

March 20th|| News|

The results of Ofwat’s upcoming price review, PR19, will put the water sector under the microscope at a time when it is already the subject of intense scrutiny. The industry has become a political lightning rod, with criticism of everything from the prices water companies charge to the transparency of ... Read more

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Parseq calls up future generation of leaders

March 16th|| News|

Twelve talented advisors across Parseq’s sites in Glasgow, Sunderland and Rotherham have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division ... Read more

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