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News and Resources2018-09-19T14:00:32+00:00

Parseq appoints new Bid Manager

November 13th|| News|

Parseq, leading business process outsourcer, appoints Bid Manager, Kieron Shanks. Working closely with the client and sales team, Kieron will focus on opportunities in Parseq’s chosen markets as part of the businesses targeted growth plan. Kieron will be responsible for managing the end-to-end bid process and brings over 19 years’ ... Read more

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Parseq appoints new Head of Recruitment

November 7th|| News|

To support the continued growth of the business, leading business process outsourcer Parseq, appoints new Head of Recruitment, Louise Hudson. Louise joins the company with over 25 years’ recruitment experience. Working with the senior leadership and wider team, she will be responsible for the organisation’s recruitment strategy and will be ... Read more

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Parseq’s Head of Client and Business Development goes back to the floor

October 17th|| News|

Harvey Hieke is responsible for multiple client relationships across financial services, utilities, telecoms and the public sector. With over 30 years’ experience in Business Process Outsourcing (BPO), he works with clients to improve operational efficiency and the customer experience. Yet today he’s right back at the start of his career. ... Read more

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Businesses get set for changes to data privacy rules post-Brexit

August 22nd|| News|

A third (32%) of businesses have moved part of their operations to Europe after considering how Brexit could affect data privacy regulations, with another third (35%) refocusing their client base to the UK, according to new research from business process outsourcer Parseq. Parseq asked decision makers in businesses with 250 ... Read more

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UK businesses are struggling to cope with spike in GDPR data access requests

July 30th|| News|

Two thirds (63%) of UK businesses have seen a rise in data access requests since the GDPR’s introduction last year. Of these, 87% have faced challenges in effectively responding. Reliance on paper documentation is hindering a third of UK businesses (34%) experiencing a rise in their ability to respond. UK ... Read more

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Utilities should use flexible Direct Debit to stop bad debt

June 28th|| Utilities, Viewpoint|

Energy and water companies must adopt the same innovative approaches being used to improve front line services to help customers control debt before it becomes unmanageable, argues Parseq’s Harvey Hieke.   Bad debt continues to be an endemic problem for UK utilities. It’s been a critical industry agenda point for some ... Read more

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Parseq’s Head of Finance goes back to the floor

June 18th|| News|

Clair Taylor has been at Parseq for over eight years. She began her finance career at Deloitte where she completed her Chartered Accountancy qualification. She gained significant experience in audit and advisory at the big four firm and subsequently worked in various finance roles. On a normal working day, Clair ... Read more

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Shortlisted for apprentice of the year

June 7th|| Awards, News|

Parseq’s Finance Apprentice, Zeynah Khalil, has been shortlisted for Rotherham’s Apprentice of the Year Award. Zeynah joined Parseq in February 2018 and was completely new into a working and business environment. Over the past 15 months she’s been highly committed to her role and studies a like. Being part of ... Read more

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Mental Health Awareness Week

May 15th|| News|

We’re supporting Mental Health Awareness Week. Our Mental Health First Aiders only qualified two months ago and here they reflect on what it means to them.   Basil Nyoni Client Operations Manager “I found the Mental Health First Aid training inspiring. I now feel privileged that I’m able to help ... Read more

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Northern Powerhouse Perspective

April 29th|| News, Viewpoint|

Parseq's Managing Director, Craig Naylor-Smith, shares his perspective on the Northern Powerhouse including the single main issue which should dominate the agenda.  What does the Northern Powerhouse mean to you? “Put simply, the Northern Powerhouse is a shared ambition to deliver on the region’s incredible potential. We have a reputation ... Read more

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