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News and Resources2018-09-19T14:00:32+00:00

Manufacturers could unlock financial flexibility to succeed in uncertain times

November 14th|| Manufacturing, Viewpoint|

By Craig Naylor-Smith, Parseq's managing director.   The health of the UK’s manufacturing industry has always been an important economic bellwether. It’s a major employer, and particularly affected by the international trading landscape thanks to its reliance on export markets and raw materials from overseas. It’s no surprise then that the latest ... Read more

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Parseq targets future growth with three new hires

October 25th|| News|

Business process outsourcer (BPO) Parseq has made three senior appointments within its client service and business development teams to capitalise on a string of new contract wins. This year the South Yorkshire-based company has already added nine clients to its roster and invested more than £325,000 in new technology, software ... Read more

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Water utilities: Playing in the big leagues

October 15th|| Utilities, Viewpoint|

Water utilities must cover all their customer experience bases ahead of WaterworCX if they’re going to measure up to the standards set in competitive markets, argues Craig Naylor-Smith.   We’ve now passed the first, highly anticipated milestone of PR19. Water companies submitted their business plans to Ofwat at the start of ... Read more

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Dedication pays off for CIMA qualification

October 11th|| News|

A remarkable on-going achievement from Parseq’s 25-year-old management accountant, George Hill. After three years of hard work and dedication, George is now only one exam away from qualifying as a CIMA chartered accountant (Chartered Institute of Management Accountants). Previously, George gained an Accounting and Financial Management BA (Hons) at Sheffield ... Read more

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Reduce cost, improve cash flow and take control by automating Accounts Payable

September 25th|| Viewpoint|

Invoice processing automation dramatically reduces the time it takes to enter data manually and will immediately improve input accuracy. By facilitating mobile payment approvals and providing instant invoice status visibility, you can focus on revenue generation and customer service. The challenges High costs Manual invoice processing is ... Read more

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Parseq promotes four team managers

September 10th|| News|

Four agents, who joined Parseq right from entry level, have more than earned the next step in their careers as they take up their positions as team managers. After demonstrating leadership qualities and exceeding clients’ expectations, Donna Cooke, Joanne Brookes, Simon Oldham and Kelly Mather have all excelled in their ... Read more

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Parseq appoints new Business Development Consultant to focus on business growth

September 4th|| News|

Business process outsourcer Parseq appoints Giles Chambers as Business Development Consultant. Bringing more than 10 years’ experience in driving digital transformation within the public and private sectors, Giles will support Parseq’s significant growth plans. He’ll be working alongside Head of Client and Business Development, Harvey Hieke, within the client services ... Read more

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Parseq sells contact centre division following successful turnaround

August 22nd|| News|

Parseq, the international business process outsourcing firm, has announced the sale of its contact centre division to Scotland-based customer services outsourcer, Kura Group. The terms of the sale, which follows a successful turnaround of the business led by its Executive Chairman and CEO Rami Cassis, are undisclosed, but the deal ... Read more

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Back office efficiency can help water retailers succeed on the open market

August 1st|| Utilities, Viewpoint|

As the market matures, water retailers that can streamline the back office and deliver exceptional customer experience will stand out from the crowd, argues Craig Naylor-Smith  The open water market is now over a year old, but it’s fair to say a lack of awareness and engagement from potential business customers ... Read more

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Parseq steps up for children’s hospice

July 26th|| Charity, News|

Two team members from Rotherham-based BPO Parseq and their trusty canine companion have raised £4,615.63 for Bluebell Wood Children’s Hospice by hiking 50 kilometres each over the last month. Craig Naylor-Smith, managing director of Parseq’s Finance & Administration division, Mick Gott, a warehouse manager in Parseq’s facilities support team, and ... Read more

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