Rapid deployment
Increased stock accuracy
Enhanced customer service
Improved delivery speed
Background
25/8 Marketing Group is a global all-encompassing brand design and production agency. Their services include full in-house design studio, print management, retail display, exhibition and corporate merchandise.
The challenges
Due to the nature of 25/8’s business, they had a significant quantity of long-term storage items for their clients. In addition, with the success of their e-commerce business, they were experiencing a strain on the physical footprint of their operations. They needed a partner quickly to safely and securely store their long-term storage items, and consistently meet customer expectations for quick and reliable delivery.
The solution
In partnering with Parseq, 25/8 were able to receive a comprehensive solution for their long-term storage of palletised goods together with a responsive fulfilment process to support consistent and fast delivery across the country.
Parseq were able to:
- Reliably offload and process incoming pallets with speed and accuracy
- Cross-reference all pallets against loading sheets to ensure inventory accuracy as standard
- Seamlessly on-boarded 25/8 into the Hellaby warehouse and integrated their stock into our on-site Warehouse Management System
- Efficiently located and stored all pallets within designated warehouse racking
- Fulfilled full pallet orders directly to 25/8’ customers, ensuring timely delivery
- Provided reduced distribution costs by partnering with a new logistics provider to offer enhanced full pallet courier rates to 25/8 customers
- Ensured smooth collaboration and understanding of fulfilment processes through staff training and onboarding
Successes
With Parseq’s warehouse storage solutions, 25/8 have seen an improvement in delivery speed, with most orders dispatched within 24 hours. This has resulted in enhanced 25/8 customer satisfaction, reflected in improved reviews and reduced return rates.
With increased inventory accuracy and security, stock discrepancies have reduced by 90%. The Hellaby warehouse provides 25/8 with a scalable solution, with the capacity to handle peak seasonal stock requirements without compromising service quality.
