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Working at Parseq

Working at Parseq

Parseq provides different services to help our clients acquire new customers, retain their existing customers and/or improve how efficiently they run their companies. So if you come to work with us, you will either be helping clients to acquire or retain customers or improve how they work.

So in summary our company has three functions: To Acquire, to Retain, To Improve. It’s an important differentiation. Because each function takes a particular type of personality and skill. You can find out more about how we match personalities with the skills required in each of these areas below. And if you see yourself as a match, check out our current vacancies, we’d love to hear from you.

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Acquirers

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Our Acquirers tend to be extroverts. They enjoy working to targets and thrive under pressure.

They help clients increase market share and sales with our range of highly regulated multi-channel customer acquisition services. These include:

Voice


Outbound / Inbound Sales


Mail


Applications and Forms Processing


Pick, Pack and Fulfilment


Digital


Webchat


e-Enquiry Handling


e-Fulfillment

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Retainers

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Our Retainers like sorting out problems and helping people. They are natural listeners and have bags of empathy and understanding.

They help clients retain market share and maximise customer experience through our multi-channel customer retention services. These include:

Voice


Inbound Customer Service


Mail


Inbound Mail Management


Outbound Correspondence Handling


Order Fulfilment


Digital


Webchat


e-Fulfilment


e-Correspondence

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Improvers

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Our Improvers are analytical and detailed by nature. They enjoy learning about how things work and developing systems and processes to make them work smarter.

They help clients stay focused on their core business and reduce operational costs by using our business improvement services. These include:

Administration


Archive Scanning and Indexing


Workflow Management


Document Management


Invoice Processing


Credit Control


Payment Processing


Making Payments


Receiving payments


Data Hosting


Online Image Repository


Cloud Services


Colocation


Disaster Recovery

As you can see, we choose our people based on whether we think your personality is a natural fit for the job. 

But that’s not to say you can’t develop your skills over time. If you see yourself as another type and you’re successful in your training, you can grow and develop yourself further. The sky is the limit at Parseq.

CALL US ON 0800 694 4080
CHECK OUR JOB BOARD OR EMAIL CAREERS@PARSEQ.COM
OR LIKE US ON FACEBOOK

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