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Technical Consultant - BMC Remedy - Helix


We are looking for a Technical Consultant – BMC Remedy-Helix to support the Team Manager to provide an outsourced service that meets the service delivery description, whilst supporting the Team Manager in developing the Team to its full potential.



    • Must have overall 4 to 8 years of BMC Remedy development, customization, configuration, and integration experience.
    • Minimum 1-year experience with Helix 8.x, 9.x, and higher.
    • Good understanding and experience with leading ITSM/ITOM platform BMC ITSM Helix & Digital Workspace
    • Demonstrate a strong understanding of BMC processes, underlying Remedy framework and architecture including understanding relational databases, core modules, all remedy objects, email engine, various integration methodologies, and Remedy development best practices.
    • Must have worked on SOAP and REST API to integrate with third-party applications.
    • Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, and basics of Databases.
    • Good understanding of cloud computing concepts, microservices, containerization, and Kubernetes
    • Should have experience in performing data analysis, data migration using Helix data manager, and importing/exporting data in the platform.
    • Experience with BMC Remedy AR System administration, configuration, and code migration.
    • Strong communication and interpersonal skills for collaborating with cross-functional teams and providing end-user support.
    • BMC Remedy Developer and ITIL certifications would be a plus.



    • Co-creates and executes Strategy.
    • Develop and maintain workflows, forms, templates, and integrations using BMC Remedy Developer Studio.
    • Delight our customers and innovate based on the needs of tomorrow.
    • Works across our matrix/footprint to achieve the best outcome for the business, our customers, employees, and shareholders.
    • Form business relationships across multiple locations.
    • Troubleshoot and resolve issues related to BMC Remedy applications, workflows, and integrations.
    • Create and maintain documentation for developed applications, workflows, and configurations.
    • Translate customer requirements into system, application, and process designs.
    • Work on complete Software Development Life Cycle (SDLC) from initiation till deployment and prepare Low level design and best practices development guidelines.



    • This is a full-time role
    • 9.30 am – 6.00 pm



Pune, Mumbai, Delhi or Bangalore, India

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