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Technical Consultant - BMC Remedy - Helix

JOB PURPOSE: 

We are looking for a Technical Consultant – BMC Remedy-Helix to support the Team Manager to provide an outsourced service that meets the service delivery description, whilst supporting the Team Manager in developing the Team to its full potential.

 

EXPERIENCE:

    • Must have overall 4 to 8 years of BMC Remedy development, customization, configuration, and integration experience.
    • Minimum 1-year experience with Helix 8.x, 9.x, and higher.
    • Good understanding and experience with leading ITSM/ITOM platform BMC ITSM Helix & Digital Workspace
    • Demonstrate a strong understanding of BMC processes, underlying Remedy framework and architecture including understanding relational databases, core modules, all remedy objects, email engine, various integration methodologies, and Remedy development best practices.
    • Must have worked on SOAP and REST API to integrate with third-party applications.
    • Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, and basics of Databases.
    • Good understanding of cloud computing concepts, microservices, containerization, and Kubernetes
    • Should have experience in performing data analysis, data migration using Helix data manager, and importing/exporting data in the platform.
    • Experience with BMC Remedy AR System administration, configuration, and code migration.
    • Strong communication and interpersonal skills for collaborating with cross-functional teams and providing end-user support.
    • BMC Remedy Developer and ITIL certifications would be a plus.

 

SPECIFIC DUTIES AND RESPONSIBILITIES:

    • Co-creates and executes Strategy.
    • Develop and maintain workflows, forms, templates, and integrations using BMC Remedy Developer Studio.
    • Delight our customers and innovate based on the needs of tomorrow.
    • Works across our matrix/footprint to achieve the best outcome for the business, our customers, employees, and shareholders.
    • Form business relationships across multiple locations.
    • Troubleshoot and resolve issues related to BMC Remedy applications, workflows, and integrations.
    • Create and maintain documentation for developed applications, workflows, and configurations.
    • Translate customer requirements into system, application, and process designs.
    • Work on complete Software Development Life Cycle (SDLC) from initiation till deployment and prepare Low level design and best practices development guidelines.

 

OTHER INFORMATION:

    • This is a full-time role
    • 9.30 am – 6.00 pm

 

LOCATION:

Pune, Mumbai, Delhi or Bangalore, India

To apply for this job email your details to RMG@parseq.com.