At this year’s UK National Contact Centre Awards, Iain Gibson, Client Operations Manager based at our Glasgow office scooped gold for Contact Centre Manger of the Year. An outstanding achievement that met with equal celebrations at the gala dinner on the 16th May.
The awards recognise those individuals and teams in our industry who are role models, working to make their contact centres professional and industry leading. Hosted by the CCMA, they are now in their 22nd year and continue to celebrate excellence.
On his success, Iain Gibson had this to say, “I’m absolutely delighted to be awarded Contact Centre Manager of the Year. It’s a highly regarded award and I was certainly amongst good company.
“Realising exceptional customer experience is always my ultimate goal and I can only make it a reality by understanding my clients’ objectives and setting my team up for successful delivery.
“I’d like to congratulate all of this year’s award winners (who a bit like me) might still be a little star struck from meeting the remarkable Martin Kemp. I’d also like to thank the CCMA for such a successful event and Parseq for providing me with this opportunity.”
From left to right: Amy Kenny, Iain Gibson, Graham Stein, Susan Taylor & Neville Doughty at the awards evening
After nominating Iain Gibson, and being part of a rigorous judging process, Parseq’s Contact Centre Managing Director, Graham Stein, commented, “I’m really pleased that the CCMA has recognised Iain’s talent. He is a key operational leader and one who I have had the pleasure of mentoring over the past couple of years.
“It’s been really rewarding to watch Iain develop into an inspirational business leader. He’s developed his raw natural ability and his confidence and business acumen have gone from strength to strength. Iain takes ownership and accountability and strives to create a highly supportive environment for his team to perform.
“Many congratulations Iain. I’m personally thrilled that you’ve received this award which you thoroughly deserve.”
David Paling is one of Iain’s customer service team members and he also met the judges along the way. Also delighted at Iain’s award win, he had this to share, “Iain is always trying to provide a brilliant working environment and encourages us to focus on delivering the best service we can. He often knows how I’m doing on NPS and asks me what I think is driving positive customer responses.
“Working alongside Iain on a day-to-day basis is a pleasure. He’s approachable and if I have any concerns he always listens and looks to fix things. I feel supported by him and his managers. I enjoy coming to work especially the friendly atmosphere.
“Well done Iain. I knew you would bring home the top award!”
The gala dinner took take place at The Brewery in London. A full list of the award winners can be viewed here.