Head of Strategic Accounts
Harvey is Head of Strategic Accounts with an impressive record in account management, business growth and service delivery. He has over 30 years’ experience in Business Process Outsourcing (BPO) working with leading blue-chip organisations across financial services, utilities, telecoms and other public and private sector vertical markets.
Harvey understands and translates client requirements into actionable outputs by providing a consultancy approach that ensures effective implementation and transfer across a range of outsourced services. A personal, hands-on approach to account leadership has ensured sustainable and profitable client partnerships and relationships built on strong governance and clear strategy. An experienced leader with a highly analytical and innovative approach to account ownership, which has initiated significant commercial growth and customer satisfaction.