Many businesses are still engulfed by high volumes of inbound mail whether that be a myriad of paper or digital documents. This could be customer correspondence, application forms, invoices, statements or payments to name just a few, but it’s the handling of such magnitude which presents the challenge to many organisations.

Typically, companies depend on manual processes that are time consuming, labour intensive and open to error. It makes their data inaccessible for longer, puts them on the back foot and ultimately brings the customer experience into jeopardy.

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