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C-suite

Craig Naylor-Smith

Craig is the CEO of Parseq, having previously been Managing Director since 2013. With over 25 years’ experience in Business Process Outsourcing (BPO), Finance & Administration and offshore back office processing, he possesses an exceptional track record of developing tailored client solutions to achieve key business objectives.

Over the past 12 years, Craig has achieved year on year growth and secured 50 new clients. He has also recently led Parseq’s acquisition of The TALL Group and merger with Column IT, doubling the size of the business.

He’s executed learning and development programmes throughout the organisation and is a strong believer of investing in talent to drive growth. Parseq’s seen a dramatic shift in staff satisfaction, evidenced by an average employee length of service of 10 years.

Craig has a wealth of knowledge across client operations, services and sales where he manages several key accounts and was previously Client Services Director when he joined Parseq in 2011. He’s well versed in continuous improvement, lean operations and Six Sigma to increase operational efficiency and his strong people focus underpins successful client delivery.