Craig Naylor-Smith

Craig is the CEO of Parseq, having been previously Managing Director since 2013. With over 19 years’ experience in Business Process Outsourcing (BPO), Finance & Administration and offshore back office processing, he possesses an exceptional track record of developing tailored client solutions to achieve key business objectives.

Over the past eight years Craig has achieved year on year growth and secured 36 new clients. He’s executed learning and development programmes throughout the organisation and is a strong believer of investing in talent to drive growth. Parseq’s seen a dramatic shift in staff satisfaction, evidenced by an average employee length of service of 10 years.

Craig has a wealth of knowledge across client operations, services and sales where he manages several key accounts and was previously Client Services Director when he joined Parseq in 2011. He’s well versed in continuous improvement, lean operations and Six Sigma to increase operational efficiency and his strong people focus underpins successful client delivery.