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Cash strapped universities can unlock capital for investment in the back office

If universities are going to thrive in an increasingly turbulent financial climate they must wake up to the benefits greater efficiency in the back office can deliver, argues Parseq’s Craig Naylor-Smith. Higher education is currently operating in a fraught environment. At the start of November, The Independent discovered three universities ... Read more

By |2018-12-03T12:54:28+00:00November 30th|Education, Viewpoint|Comments Off on Cash strapped universities can unlock capital for investment in the back office

Manufacturers could unlock financial flexibility to succeed in uncertain times

By Craig Naylor-Smith, Parseq's managing director.   The health of the UK’s manufacturing industry has always been an important economic bellwether. It’s a major employer, and particularly affected by the international trading landscape thanks to its reliance on export markets and raw materials from overseas. It’s no surprise then that the latest ... Read more

By |2018-11-14T11:31:31+00:00November 14th|Manufacturing, Viewpoint|Comments Off on Manufacturers could unlock financial flexibility to succeed in uncertain times

Water utilities: Playing in the big leagues

Water utilities must cover all their customer experience bases ahead of WaterworCX if they’re going to measure up to the standards set in competitive markets, argues Craig Naylor-Smith.   We’ve now passed the first, highly anticipated milestone of PR19. Water companies submitted their business plans to Ofwat at the start of ... Read more

By |2018-11-14T11:15:18+00:00October 15th|Utilities, Viewpoint|Comments Off on Water utilities: Playing in the big leagues

Reduce cost, improve cash flow and take control by automating Accounts Payable

Invoice processing automation dramatically reduces the time it takes to enter data manually and will immediately improve input accuracy. By facilitating mobile payment approvals and providing instant invoice status visibility, you can focus on revenue generation and customer service. The challenges High costs Manual invoice processing is ... Read more

By |2018-11-02T11:01:46+00:00September 25th|Viewpoint|Comments Off on Reduce cost, improve cash flow and take control by automating Accounts Payable

Back office efficiency can help water retailers succeed on the open market

As the market matures, water retailers that can streamline the back office and deliver exceptional customer experience will stand out from the crowd, argues Craig Naylor-Smith  The open water market is now over a year old, but it’s fair to say a lack of awareness and engagement from potential business customers ... Read more

By |2018-11-02T11:04:15+00:00August 1st|Utilities, Viewpoint|Comments Off on Back office efficiency can help water retailers succeed on the open market

Hands on: Tackling Yorkshire’s skills challenge from the inside

If Yorkshire is going to tackle its skills shortage, regional firms shouldn’t overlook the value of upskilling workers from entry level, argues Parseq’s Craig Naylor-Smith. Yorkshire is grappling with a skills shortage, driven by factors such as an aging workforce, the emergence of increasingly specialised job roles and talent from ... Read more

By |2018-11-02T11:19:33+00:00July 12th|News, Viewpoint|0 Comments

PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

The results of Ofwat’s upcoming price review, PR19, will put the water sector under the microscope at a time when it is already the subject of intense scrutiny. The industry has become a political lightning rod, with criticism of everything from the prices water companies charge to the transparency of ... Read more

By |2018-11-02T11:08:14+00:00March 20th|Utilities, Viewpoint|Comments Off on PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

Are clients unlocking value through on demand processing and real time KPO?

By Craig Naylor-Smith, Managing Director – Finance & Administration. Multiple sectors are moving further towards their clients or customers being able to interact with them digitally 24/7, this could be shopping online, completing an employment application, ordering a replacement bank card or requesting information. Whilst business today is generally set ... Read more

By |2018-11-02T11:12:04+00:00February 15th|Viewpoint|Comments Off on Are clients unlocking value through on demand processing and real time KPO?