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Digital mailroom solutions that improve operational efficiency and data visibility

By Craig Naylor-Smith, Managing Director, Parseq. Many businesses are still engulfed by high volumes of inbound mail whether that be a myriad of paper or digital documents. This could be customer correspondence, application forms, invoices, statements or payments to name just a few, but it’s the handling of such magnitude ... Read more

By |2020-11-11T15:57:42+00:00November 10th|Financial Services, News, Viewpoint|Comments Off on Digital mailroom solutions that improve operational efficiency and data visibility

Back office innovation is key to supporting vulnerable customers amid Covid-19

Rethinking how payments are allocated through back office innovation can help utilities improve their customer experience and avoid reputational damage when supporting vulnerable customers in the wake of Covid-19, argues Parseq’s Craig Naylor-Smith. The last few months have been a testing time for utility companies. Providers have been praised for ... Read more

By |2020-09-16T14:45:09+00:00September 16th|News, Utilities, Viewpoint|Comments Off on Back office innovation is key to supporting vulnerable customers amid Covid-19

Utilities should use flexible Direct Debit to stop bad debt

Energy and water companies must adopt the same innovative approaches being used to improve front line services to help customers control debt before it becomes unmanageable, argues Parseq’s Harvey Hieke.   Bad debt continues to be an endemic problem for UK utilities. It’s been a critical industry agenda point for some ... Read more

By |2019-06-28T09:44:26+00:00June 28th|Utilities, Viewpoint|Comments Off on Utilities should use flexible Direct Debit to stop bad debt

Northern Powerhouse Perspective

Parseq's Managing Director, Craig Naylor-Smith, shares his perspective on the Northern Powerhouse including the single main issue which should dominate the agenda.  What does the Northern Powerhouse mean to you? “Put simply, the Northern Powerhouse is a shared ambition to deliver on the region’s incredible potential. We have a reputation ... Read more

By |2019-04-29T14:17:12+00:00April 29th|News, Viewpoint|Comments Off on Northern Powerhouse Perspective

Four back office trends businesses need to know in 2019

Staying ahead of the latest back office trends will help firms flourish in 2019, argues Parseq’s Craig Naylor-Smith The back office is the heart of any business, and its set to become even more important as the pace of innovation accelerates. New technology is continually expanding the applications of critical ... Read more

By |2019-02-15T16:02:46+00:00February 15th|News, Viewpoint|Comments Off on Four back office trends businesses need to know in 2019

Making change a constant for Yorkshire businesses

By Craig Naylor-Smith, Managing Director, Parseq. Now, more than ever, businesses across Yorkshire are being challenged to become increasingly agile, or risk losing out to their competitors. Ongoing technological development and rising consumer expectations are putting pressure on firms to upgrade their processes and deliver ever higher standards of customer ... Read more

By |2019-01-07T11:23:35+00:00January 7th|News, Viewpoint|Comments Off on Making change a constant for Yorkshire businesses

Cash strapped universities can unlock capital for investment in the back office

If universities are going to thrive in an increasingly turbulent financial climate they must wake up to the benefits greater efficiency in the back office can deliver, argues Parseq’s Craig Naylor-Smith. Higher education is currently operating in a fraught environment. At the start of November, The Independent discovered three universities ... Read more

By |2018-12-03T12:54:28+00:00November 30th|Education, Viewpoint|Comments Off on Cash strapped universities can unlock capital for investment in the back office

Manufacturers could unlock financial flexibility to succeed in uncertain times

By Craig Naylor-Smith, Parseq's managing director.   The health of the UK’s manufacturing industry has always been an important economic bellwether. It’s a major employer, and particularly affected by the international trading landscape thanks to its reliance on export markets and raw materials from overseas. It’s no surprise then that the latest ... Read more

By |2018-11-14T11:31:31+00:00November 14th|Manufacturing, Viewpoint|Comments Off on Manufacturers could unlock financial flexibility to succeed in uncertain times

Water utilities: Playing in the big leagues

Water utilities must cover all their customer experience bases ahead of WaterworCX if they’re going to measure up to the standards set in competitive markets, argues Craig Naylor-Smith.   We’ve now passed the first, highly anticipated milestone of PR19. Water companies submitted their business plans to Ofwat at the start of ... Read more

By |2018-11-14T11:15:18+00:00October 15th|Utilities, Viewpoint|Comments Off on Water utilities: Playing in the big leagues

Reduce cost, improve cash flow and take control by automating Accounts Payable

Invoice processing automation dramatically reduces the time it takes to enter data manually and will immediately improve input accuracy. By facilitating mobile payment approvals and providing instant invoice status visibility, you can focus on revenue generation and customer service. The challenges High costs Manual invoice processing is ... Read more

By |2018-11-02T11:01:46+00:00September 25th|Viewpoint|Comments Off on Reduce cost, improve cash flow and take control by automating Accounts Payable
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