Now’s the time for critical conversations around mental health
The country has just marked Mental Health Awareness Week. It’s been an opportunity to have conversations about mental health in all its forms, and to look ahead to what we can do to provide better support. This must include our businesses. And it’s by no means a small-scale issue. The most recent NHS Adult Psychiatric […]
Unlock cash and generate significant bottom line savings through payment allocation automation
By Craig Naylor-Smith, Managing Director, Parseq. Transformation of the payments industry has been radical over the past decade. Technological innovation and regulatory change have created an enormous market shift where we’ve been witness to the introduction of Open Banking, PSD2 and Strong Customer Authentication. Subsequently, the payment methods now made available to consumers and businesses […]
Utilities should use flexible Direct Debit to stop bad debt
Energy and water companies must adopt the same innovative approaches being used to improve front line services to help customers control debt before it becomes unmanageable, argues Parseq’s Harvey Hieke. Bad debt continues to be an endemic problem for UK utilities. It’s been a critical industry agenda point for some time. Yet there is no […]
Northern Powerhouse Perspective
Parseq’s Managing Director, Craig Naylor-Smith, shares his perspective on the Northern Powerhouse including the single main issue which should dominate the agenda. What does the Northern Powerhouse mean to you? “Put simply, the Northern Powerhouse is a shared ambition to deliver on the region’s incredible potential. We have a reputation for excellence and a wealth […]
Four back office trends businesses need to know in 2019
Staying ahead of the latest back office trends will help firms flourish in 2019, argues Parseq’s Craig Naylor-Smith The back office is the heart of any business, and its set to become even more important as the pace of innovation accelerates. New technology is continually expanding the applications of critical business functions, while simultaneously making […]
Making change a constant for Yorkshire businesses
By Craig Naylor-Smith, Managing Director, Parseq. Now, more than ever, businesses across Yorkshire are being challenged to become increasingly agile, or risk losing out to their competitors. Ongoing technological development and rising consumer expectations are putting pressure on firms to upgrade their processes and deliver ever higher standards of customer experience. While there’s a temptation […]
Cash strapped universities can unlock capital for investment in the back office
If universities are going to thrive in an increasingly turbulent financial climate they must wake up to the benefits greater efficiency in the back office can deliver, argues Parseq’s Craig Naylor-Smith. Higher education is currently operating in a fraught environment. At the start of November, The Independent discovered three universities in England are facing significant […]
Manufacturers could unlock financial flexibility to succeed in uncertain times
By Craig Naylor-Smith, Parseq’s managing director. The health of the UK’s manufacturing industry has always been an important economic bellwether. It’s a major employer, and particularly affected by the international trading landscape thanks to its reliance on export markets and raw materials from overseas. It’s no surprise then that the latest figures from the Confederation of […]
Water utilities: Playing in the big leagues
Water utilities must cover all their customer experience bases ahead of WaterworCX if they’re going to measure up to the standards set in competitive markets, argues Craig Naylor-Smith. We’ve now passed the first, highly anticipated milestone of PR19. Water companies submitted their business plans to Ofwat at the start of September and all eyes are […]
Reduce cost, improve cash flow and take control by automating Accounts Payable
The challenges High costs Manual invoice processing is slow, expensive and prone to errors. Research has shown that it costs on average £1.49-£7.46 to process an invoice and up to five days (1). Data entry takes most accounts payable time and 20% of invoices are paid late, often incurring financial penalties. Low productivity & inefficiency […]
