Adapting to a new world

Craig Naylor-Smith, CEO of Parseq reflects on the valuable lessons learnt two years on from the start of the Covid Pandemic   It has now been two years since the country was plunged into lockdown as Covid began to spread across the UK. It has been an incredibly challenging time ... Read more

By |2022-03-23T12:18:33+00:00March 22nd|News, Viewpoint|Comments Off on Adapting to a new world

Smooth payment allocation can help manufacturers ease cashflow pressure

Craig Naylor-Smith, managing director of Parseq, discusses how payment allocation automation can help manufacturers manage cashflow pressures – and bolster customer experience – in a rocky economic landscape Manufacturers are facing a storm of operating challenges. Global supply bottlenecks are hampering production, while rising energy prices and competition for labour ... Read more

By |2021-11-25T10:28:33+00:00November 25th|Manufacturing, News, Viewpoint|Comments Off on Smooth payment allocation can help manufacturers ease cashflow pressure

Drive efficiency gains up to 59% with our Nearshore Offshore model

In an ever-increasing competitive landscape and the continued rise of operating cost pressures, companies need to ensure their business processes run as efficiently as possible. At Parseq, we help you do just that. We’ll work with you to reduce cost, help you focus on your core business and realise tomorrow’s ... Read more

By |2021-10-18T14:48:22+01:00October 18th|News, Services, Viewpoint|Comments Off on Drive efficiency gains up to 59% with our Nearshore Offshore model

A focus on payment allocation automation will help water retailers improve their cashflow

With water retailers facing a mounting volume of deferred or unpaid bills from business customers, a focus on improving payment allocation can help them keep their cashflow healthy, argues Parseq’s Managing Director Craig Naylor-Smith. Bad debt in the water retail sector Water retailers are facing a greater risk of bad ... Read more

By |2021-06-11T08:06:39+01:00June 10th|News, Utilities, Viewpoint|Comments Off on A focus on payment allocation automation will help water retailers improve their cashflow

Partnerships will be key to driving transformation

By Craig Naylor-Smith, Managing Director, Parseq. The UK’s financial services businesses continue to operate in a challenging environment. On top of working in a highly regulated and increasingly competitive sector, firms must navigate significant uncertainty post-Brexit and keep pace with an ongoing shift towards greater digitalisation. The pandemic has also ... Read more

By |2021-02-18T11:00:38+00:00February 18th|Financial Services, News, Viewpoint|Comments Off on Partnerships will be key to driving transformation

Transformation a priority for majority of UK C-suite in 2021

82% of UK executives are planning transformation projects in the next 12 months New technology, customer experience and L&D for staff are the most popular areas for executives reinvesting capital unlocked through increased efficiency in 2021 Four in five UK executives (82%) are planning to transform their business in the ... Read more

By |2020-12-07T15:10:47+00:00December 7th|News, Viewpoint|Comments Off on Transformation a priority for majority of UK C-suite in 2021

Digital mailroom solutions that improve operational efficiency and data visibility

By Craig Naylor-Smith, Managing Director, Parseq. Many businesses are still engulfed by high volumes of inbound mail whether that be a myriad of paper or digital documents. This could be customer correspondence, application forms, invoices, statements or payments to name just a few, but it’s the handling of such magnitude ... Read more

By |2020-11-11T15:57:42+00:00November 10th|Financial Services, News, Viewpoint|Comments Off on Digital mailroom solutions that improve operational efficiency and data visibility

Back office innovation is key to supporting vulnerable customers amid Covid-19

Rethinking how payments are allocated through back office innovation can help utilities improve their customer experience and avoid reputational damage when supporting vulnerable customers in the wake of Covid-19, argues Parseq’s Craig Naylor-Smith. The last few months have been a testing time for utility companies. Providers have been praised for ... Read more

By |2022-03-22T15:12:00+00:00September 16th|News, Utilities, Viewpoint|Comments Off on Back office innovation is key to supporting vulnerable customers amid Covid-19

Utilities should use flexible Direct Debit to stop bad debt

Energy and water companies must adopt the same innovative approaches being used to improve front line services to help customers control debt before it becomes unmanageable, argues Parseq’s Harvey Hieke.   Bad debt continues to be an endemic problem for UK utilities. It’s been a critical industry agenda point for some ... Read more

By |2019-06-28T09:44:26+01:00June 28th|Utilities, Viewpoint|Comments Off on Utilities should use flexible Direct Debit to stop bad debt

Northern Powerhouse Perspective

Parseq's Managing Director, Craig Naylor-Smith, shares his perspective on the Northern Powerhouse including the single main issue which should dominate the agenda.  What does the Northern Powerhouse mean to you? “Put simply, the Northern Powerhouse is a shared ambition to deliver on the region’s incredible potential. We have a reputation ... Read more

By |2019-04-29T14:17:12+01:00April 29th|News, Viewpoint|Comments Off on Northern Powerhouse Perspective
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