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Utilities should use flexible Direct Debit to stop bad debt

Energy and water companies must adopt the same innovative approaches being used to improve front line services to help customers control debt before it becomes unmanageable, argues Parseq’s Harvey Hieke.   Bad debt continues to be an endemic problem for UK utilities. It’s been a critical industry agenda point for some ... Read more

By |2019-06-28T09:44:26+00:00June 28th|Utilities, Viewpoint|Comments Off on Utilities should use flexible Direct Debit to stop bad debt

We’re exhibiting at Utility Week’s Water Customer Conference

Parseq is exhibiting at the Utility Week Water Customer Conference on 16 January 2019 at the Birmingham Conference and Events Centre. The conference is the only dedicated event for domestic and non-household customer professionals in the UK water sector and promises a comprehensive agenda exploring how water utilities can exceed ... Read more

By |2018-12-07T13:03:53+00:00December 6th|News, Utilities|Comments Off on We’re exhibiting at Utility Week’s Water Customer Conference

Water utilities: Playing in the big leagues

Water utilities must cover all their customer experience bases ahead of WaterworCX if they’re going to measure up to the standards set in competitive markets, argues Craig Naylor-Smith.   We’ve now passed the first, highly anticipated milestone of PR19. Water companies submitted their business plans to Ofwat at the start of ... Read more

By |2018-11-14T11:15:18+00:00October 15th|Utilities, Viewpoint|Comments Off on Water utilities: Playing in the big leagues

Back office efficiency can help water retailers succeed on the open market

As the market matures, water retailers that can streamline the back office and deliver exceptional customer experience will stand out from the crowd, argues Craig Naylor-Smith  The open water market is now over a year old, but it’s fair to say a lack of awareness and engagement from potential business customers ... Read more

By |2018-11-02T11:04:15+00:00August 1st|Utilities, Viewpoint|Comments Off on Back office efficiency can help water retailers succeed on the open market

PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

The results of Ofwat’s upcoming price review, PR19, will put the water sector under the microscope at a time when it is already the subject of intense scrutiny. The industry has become a political lightning rod, with criticism of everything from the prices water companies charge to the transparency of ... Read more

By |2018-11-02T11:08:14+00:00March 20th|Utilities, Viewpoint|Comments Off on PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

Parseq Awarded Additional Contract with Centrica

Parseq has secured a five-year contract with the UK’s largest energy supplier Centrica to handle its incoming mail; nearly 20,000 items each month. Building on its existing contact centre relationship it won a competitive tender to manage and digitally index correspondence including legal, financial documentation, cheque processing, general correspondence and ... Read more

By |2018-09-05T09:13:30+00:00September 2nd|News, Utilities|Comments Off on Parseq Awarded Additional Contract with Centrica