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Water utilities: Playing in the big leagues

Water utilities must cover all their customer experience bases ahead of WaterworCX if they’re going to measure up to the standards set in competitive markets, argues Craig Naylor-Smith.   We’ve now passed the first, highly anticipated milestone of PR19. Water companies submitted their business plans to Ofwat at the start of ... Read more

By |2018-10-15T14:57:28+00:00October 15th|Uncategorized|Comments Off on Water utilities: Playing in the big leagues

Dedication pays off for CIMA qualification

A remarkable on-going achievement from Parseq’s 25-year-old management accountant, George Hill. After three years of hard work and dedication, George is now only one exam away from qualifying as a CIMA chartered accountant (Chartered Institute of Management Accountants). Previously, George gained an Accounting and Financial Management BA (Hons) at Sheffield ... Read more

By |2018-10-11T08:40:04+00:00October 11th|Uncategorized|Comments Off on Dedication pays off for CIMA qualification

Reduce cost, improve cash flow and take control by automating Accounts Payable

Invoice processing automation dramatically reduces the time it takes to enter data manually and will immediately improve input accuracy. By facilitating mobile payment approvals and providing instant invoice status visibility, you can focus on revenue generation and customer service. The challenges High costs Manual invoice processing is ... Read more

By |2018-09-25T14:49:23+00:00September 25th|Uncategorized|Comments Off on Reduce cost, improve cash flow and take control by automating Accounts Payable

Parseq promotes four team managers

Four agents, who joined Parseq right from entry level, have more than earned the next step in their careers as they take up their positions as team managers. After demonstrating leadership qualities and exceeding clients’ expectations, Donna Cooke, Joanne Brookes, Simon Oldham and Kelly Mather have all excelled in their ... Read more

By |2018-09-11T09:19:49+00:00September 10th|Uncategorized|Comments Off on Parseq promotes four team managers

Parseq appoints new Business Development Consultant to focus on business growth

Business process outsourcer Parseq appoints Giles Chambers as Business Development Consultant. Bringing more than 10 years’ experience in driving digital transformation within the public and private sectors, Giles will support Parseq’s significant growth plans. He’ll be working alongside Head of Client and Business Development, Harvey Hieke, within the client services ... Read more

By |2018-09-04T15:51:58+00:00September 4th|Uncategorized|Comments Off on Parseq appoints new Business Development Consultant to focus on business growth

Parseq sells contact centre division following successful turnaround

Parseq, the international business process outsourcing firm, has announced the sale of its contact centre division to Scotland-based customer services outsourcer, Kura Group. The terms of the sale, which follows a successful turnaround of the business led by its Executive Chairman and CEO Rami Cassis, are undisclosed, but the deal ... Read more

By |2018-09-05T10:27:04+00:00August 22nd|Uncategorized|Comments Off on Parseq sells contact centre division following successful turnaround

Back office efficiency can help water retailers succeed on the open market

As the market matures, water retailers that can streamline the back office and deliver exceptional customer experience will stand out from the crowd, argues Craig Naylor-Smith  The open water market is now over a year old, but it’s fair to say a lack of awareness and engagement from potential business customers ... Read more

By |2018-09-14T12:18:04+00:00August 1st|Uncategorized|Comments Off on Back office efficiency can help water retailers succeed on the open market

Parseq steps up for children’s hospice

Two team members from Rotherham-based BPO Parseq and their trusty canine companion have raised £4,615.63 for Bluebell Wood Children’s Hospice by hiking 50 kilometres each over the last month. Craig Naylor-Smith, managing director of Parseq’s Finance & Administration division, Mick Gott, a warehouse manager in Parseq’s facilities support team, and ... Read more

By |2018-09-13T14:15:46+00:00July 26th|Uncategorized|0 Comments

Document Manager Awards 2017 Finalist

Parseq has reached the finalist position for the Document Manager Awards 2017 in not one but two categories; Company of the Year and BPO/Outsourcing/Bureau Business of the Year. Now in their 11th year, the Document Manager Awards showcase, recognise and reward document management solutions that encompass imaging, data capture, content ... Read more

By |2018-08-10T13:18:07+00:00September 20th|News, Uncategorized|Comments Off on Document Manager Awards 2017 Finalist