How automation transformed the customer experience and claims form processing

99% Levels of accuracy 125K Claims forms and correspondence 40K Digital correspondence handling 1K Cheques processed Background Westfield Health has been dedicated to making a difference to the lives of their customers and communities for over 100 years. They deliver evidence-based wellness solutions to develop healthier communities, workplaces, and individuals. The company believes that healthy people are happier and […]

White labelled BACS service improves the customer experience for leading UK bank

900K Payroll submissions 45+ Years’ experience 98% Calls answered Background Our client is a major UK banking group with more than 300 years of history and expertise. It incorporates a diverse range of companies, from banks and savings banks to building societies and life assurance. The challenge Parseq has been providing a white labelled BACS […]

Finance and accounting: Fully managed finance team, saving costs and delivering value

Transparency and real-time data is critical for day-to-day cashflow and accounting management, and for the ability to accurately assess metrics to take advantage of opportunity in ever changing circumstances.  But accessing this information and processing it can be labour intensive, especially if you are dealing with complex accounts. At a time when stakeholders are putting […]

How outsourcing F&A can help high growth tech companies thrive

Targeting growth is a priority for any small and medium sized enterprise (SME) in the tech space, whether it is through bringing in new business or streamlining existing systems to improve cashflow – expansion means evolution. But, as a tech firm strives to scale, build its customer bases and operate more efficiently, managing finance and […]

Unlock cash and generate significant bottom line savings through payment allocation automation

By Craig Naylor-Smith, Managing Director, Parseq. Transformation of the payments industry has  been radical over the past decade. Technological innovation and regulatory change have created an enormous market shift where we’ve been witness to the introduction of Open Banking, PSD2 and Strong Customer Authentication. Subsequently, the payment methods now made available to consumers and businesses […]

Utilities should use flexible Direct Debit to stop bad debt

Energy and water companies must adopt the same innovative approaches being used to improve front line services to help customers control debt before it becomes unmanageable, argues Parseq’s Harvey Hieke.   Bad debt continues to be an endemic problem for UK utilities. It’s been a critical industry agenda point for some time. Yet there is no […]

Manufacturers could unlock financial flexibility to succeed in uncertain times

By Craig Naylor-Smith, Parseq’s managing director.   The health of the UK’s manufacturing industry has always been an important economic bellwether. It’s a major employer, and particularly affected by the international trading landscape thanks to its reliance on export markets and raw materials from overseas. It’s no surprise then that the latest figures from the Confederation of […]

Reduce cost, improve cash flow and take control by automating Accounts Payable

The challenges High costs Manual invoice processing is slow, expensive and prone to errors. Research has shown that it costs on average £1.49-£7.46 to process an invoice and up to five days (1). Data entry takes most accounts payable time and 20% of invoices are paid late, often incurring financial penalties. Low productivity & inefficiency […]