How automation transformed the customer experience and claims form processing
99% Levels of accuracy 125K Claims forms and correspondence 40K Digital correspondence handling 1K Cheques processed Background Westfield Health has been dedicated to making a difference to the lives of their customers and communities for over 100 years. They deliver evidence-based wellness solutions to develop healthier communities, workplaces, and individuals. The company believes that healthy people are happier and […]
White labelled BACS service improves the customer experience for leading UK bank
900K Payroll submissions 45+ Years’ experience 98% Calls answered Background Our client is a major UK banking group with more than 300 years of history and expertise. It incorporates a diverse range of companies, from banks and savings banks to building societies and life assurance. The challenge Parseq has been providing a white labelled BACS […]
Store and distribute your goods safely and efficiently, without lifting a finger
With increasing online sales and market pressures, customers are becoming ever more demanding for their goods and services to be dealt with and delivered quickly. But the ability to do so is becoming more complex and time-consuming. If you store and dispatch in-house, it can be difficult to recruit and train experienced warehouse and fulfilment […]
Payment allocation automation: Unlock cash and generate significant bottom line savings
Transformation of the payments industry has been radical over the past decade. Technological innovation and regulatory change have created an enormous market shift where we’ve been witness to the introduction of Open Banking, PSD2 and Strong Customer Authentication. Subsequently, the payment methods now made available to consumers and businesses alike have increased dramatically. However, on […]
Digital mailroom solutions that improve operational efficiency and data visibility
Many businesses are still engulfed by high volumes of inbound mail whether that be a myriad of paper or digital documents. This could be customer correspondence, application forms, invoices, statements or payments to name just a few, but it’s the handling of such magnitude which presents the challenge to many organisations. Typically, companies depend on […]
Finance and accounting: Fully managed finance team, saving costs and delivering value
Transparency and real-time data is critical for day-to-day cashflow and accounting management, and for the ability to accurately assess metrics to take advantage of opportunity in ever changing circumstances. But accessing this information and processing it can be labour intensive, especially if you are dealing with complex accounts. At a time when stakeholders are putting […]
How private equity and VCs can use tech to solve ‘data invisibility’
For private equity firms and venture capitalists, having real-time financial and management information is critical.
3 ways to improve customer experience with digital back office transformation
Customers’ expectations are higher than ever when it comes to the quality of the experience they receive when buying from brands. Enough brands are now providing a seamless, personalised service across multiple different sales channels that those that do not risk leaving customers disappointed. For businesses looking to stay ahead of the competition and stand […]
How outsourcing F&A can help high growth tech companies thrive
Targeting growth is a priority for any small and medium sized enterprise (SME) in the tech space, whether it is through bringing in new business or streamlining existing systems to improve cashflow – expansion means evolution. But, as a tech firm strives to scale, build its customer bases and operate more efficiently, managing finance and […]
PARSEQ dials-up client roster with BT contract win
Parseq has won a five-year contract to provide back office services for BT Group. The partnership will see Parseq use technologies such as automation and AI to help streamline payment processing and customer correspondence processes for BT and its EE subsidiary. This will include managing and digitising BT and EE’s inbound customer mail and handling […]
