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Category: Utilities



Following a period of significant growth through contract expansion and new deals, Parseq has announced further investment in its Sunderland operation that will generate 450 jobs. Located at Doxford International Business Park, the new 36,000 sq. ft 900 seat call centre, will sit alongside Parseq’s existing operation in Sunderland, which currently employs more than 1,300
  • Posted by Parseq  Posted on 24 Oct  0 Comments
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The Pulse: There’s one thing installing smart meters, but what about getting households to use them?

By Graham Stein, Managing Director, Parseq. To date a few million smart meters have been installed with an estimated 50 million still to go. To meet the government targets installation rates are set to rapidly increase over the next couple of years. Unsurprisingly therefore, smart metering is a hot topic. Within the industry and in
  • Posted by Amy Kenny  Posted on 25 Aug  0 Comments
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Football’s coming home to Parseq

Football-mad staff at Parseq, the leading provider of multi-channel business services, have kicked of their first match of the season by taking on energy company, EDF Energy at the Stadium of Light in Sunderland. The friendly was won by Parseq’s client EDF Energy, the UK’s largest producer of low-carbon electricity. The score was 3-1 at
  • Posted by Parseq  Posted on 19 Jul  0 Comments
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A Tidal Change in the Provision of Utilities

Hilary Parry, sector director of utilities at Parseq, comments on the changes afoot in UK water supply and why some surprising household brands could be soon supplying water to millions of homes and businesses.  A swell of change is about to hit the water supply market. The days of regional water monopolies will soon come
  • Posted by Parseq  Posted on 25 May  0 Comments
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The Voice: The Importance of Having Smarter Conversations

By Liam Smith, Consultant, Parseq. The Government’s Smart Meter £11bn programme aims to have electricity and gas smart meters in every UK home by 2020. It’s no mean feat, but utility brands have been quick to respond by rolling out customer education campaigns to communicate the benefits offered by smart meters. But, are brands taking full
  • Posted by Amy Kenny  Posted on 31 Mar  0 Comments
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The Pulse: will water deregulation sink or swim?

By Hilary Parry, Sector Director of Utilities, Parseq. Water supply deregulation isn’t new. In 2008 Scotland deregulated its water market and there are whispers that plans for Northern Ireland will be announced shortly. However, news of England’s deregulation plan for April 2017 has once again forced the issue to the forefront – with many questioning
  • Posted by Amy Kenny  Posted on 31 Mar  0 Comments
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Parseq Awarded Additional Contract with Centrica

Parseq has secured a five-year contract with the UK’s largest energy supplier Centrica to handle its incoming mail; nearly 20,000 items each month. Building on its existing contact centre relationship it won a competitive tender to manage and digitally index correspondence including legal, financial documentation, cheque processing, general correspondence and processing cash payments processing. Craig
  • Posted by Amy Kenny  Posted on 02 Sep  0 Comments
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