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Smart cities and the opportunity for brands

The concept of the smart city might sound like science fiction, but Graham Stein, managing director of Parseq’s Contact Centre division, explores the potential for brands.  Imagine an urban landscape where your every move is watched by a benign big brother, using thousands of data collection sensors to keep tabs on ... Read more

By | 2018-06-21T09:49:49+00:00 May 23rd|News|Comments Off on Smart cities and the opportunity for brands

Mark Lonie recognised at National Contact Centre Awards

Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards, held last night in central London. Mark, an operations manager in Parseq’s Contact Centre division, was recognised for his success in driving membership engagement for the British Medical Association (BMA) ... Read more

By | 2018-05-24T20:28:30+00:00 May 16th|News|Comments Off on Mark Lonie recognised at National Contact Centre Awards

The start of Parseq’s future generation

In April 2018, Parseq’s new development programme took off, giving skilled advisors the chance to gain a level 3 qualification in team leadership. Here, we speak to Luici Mitchell who Joined the Parseq family in June 2016. Luici, from our Glasgow site, shares her insight around the first stages of ... Read more

By | 2018-06-21T13:59:35+00:00 May 3rd|News|Comments Off on The start of Parseq’s future generation

Four Contact Centre employees rack up over 90 years of long service

Four of our longest serving employees from Parseq’s Sunderland site have achieved an enormous 91 years between them. In this time, they’ve seen significant business growth and numerous industry changes along the way. Celebrating their long service, Alan Harding, who’s been in the business for 30 years and Nicola McVay, ... Read more

By | 2018-05-24T20:36:51+00:00 April 16th|News|Comments Off on Four Contact Centre employees rack up over 90 years of long service

PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

The results of Ofwat’s upcoming price review, PR19, will put the water sector under the microscope at a time when it is already the subject of intense scrutiny. The industry has become a political lightning rod, with criticism of everything from the prices water companies charge to the transparency of ... Read more

By | 2018-08-14T11:24:32+00:00 March 20th|News|Comments Off on PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

Parseq calls up future generation of leaders

Twelve talented advisors across Parseq’s sites in Glasgow, Sunderland and Rotherham have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division ... Read more

By | 2018-05-24T20:39:52+00:00 March 16th|News|Comments Off on Parseq calls up future generation of leaders

Champion result for Parseq’s Operations Manager

Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards for his work with The British Medical Association (BMA). Mark, an operations manager in Parseq’s Contact Centre Division has been recognised by the judges for his leadership skills and success ... Read more

By | 2018-06-21T09:54:39+00:00 March 12th|News|Comments Off on Champion result for Parseq’s Operations Manager

National Apprenticeship Week 2018 – what’s all the fuss about?

National Apprenticeship Week (#NAW2018) provides a great opportunity to celebrate the value apprentices bring. Amelia Broughton joined Parseq last year as a marketing apprentice and is studying towards a digital marketing qualification. In just six months she’s been immersed in Parseq’s marketing campaigns and has a flare for all things ... Read more

By | 2018-08-10T08:08:14+00:00 March 9th|News|Comments Off on National Apprenticeship Week 2018 – what’s all the fuss about?

Parseq appoints new sales director to drive contact centre market growth

Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing Contact Centre division. Phil will capitalise on his significant business development track record to drive opportunities across the company’s existing and target markets, including retail, utilities and financial services. Before ... Read more

By | 2018-05-24T20:43:33+00:00 February 2nd|News|Comments Off on Parseq appoints new sales director to drive contact centre market growth
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