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Category: News


Parseq calls up future generation of leaders

Twelve talented advisors across Parseq’s sites in Glasgow, Sunderland and Rotherham have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an
  • Posted by Parseq  Posted on 16 Mar  0 Comments
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Champion result for Parseq’s Operations Manager

Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards for his work with The British Medical Association (BMA). Mark, an operations manager in Parseq’s Contact Centre Division has been recognised by the judges for his leadership skills and success driving engagement with the professional
  • Posted by Parseq  Posted on 12 Mar  0 Comments
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National Apprenticeship Week 2018 – what’s all the fuss about?

National Apprenticeship Week (#NAW2018) provides a great opportunity to celebrate the value apprentices bring. Amelia Broughton joined Parseq last year as a marketing apprentice and is studying towards a digital marketing qualification. In just six months she’s been immersed in Parseq’s marketing campaigns and has a flare for all things digital. Here we catch up
  • Posted by Parseq  Posted on 09 Mar  0 Comments
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Parseq appoints new sales director to drive contact centre market growth

Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing Contact Centre division. Phil will capitalise on his significant business development track record to drive opportunities across the company’s existing and target markets, including retail, utilities and financial services. Before joining Parseq, Phil was executive
  • Posted by Parseq  Posted on 02 Feb  0 Comments
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Parseq kicks off 2018 with quadruple contract win

Parseq, the business process outsourcer has started the year on a high, securing four new contracts for its Finance and Administration division worth £1.8 million. To support the significant growth, the business has invested £275,000 in new technology, software and onsite upgrades, with plans to raise its headcount of specialist staff by 15. The company’s
  • Posted by Parseq  Posted on 29 Jan  0 Comments
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A challenging year ahead for UK brands, customer experience will be key

Graham Stein, managing director of Parseq’s Contact Centre division, looks at some of the challenges facing brands in 2018 and how exceptional customer experience can help address them.   2018 is shaping up to be another tough year for brands. A shifting political, technological and regulatory landscape is challenging UK businesses in every sector to re-evaluate
  • Posted by Parseq  Posted on 19 Jan  0 Comments
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Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow

Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Prince’s Trust after a successful year helping young people from the city gain full-time employment. The collaboration supports the UK youth charity as it transforms the lives of people from disadvantaged backgrounds aged 11 to 30, helping them into jobs, education and training. Earlier
  • Posted by Parseq  Posted on 22 Dec  0 Comments
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Senior appointment at Parseq, after a successful 2017

Business process outsourcer Parseq has strengthened its Finance and Administration arm with the appointment of Jenny Dearman as head of operations. Reporting directly into Parseq’s managing director of Finance and Administration, Craig Naylor-Smith, Jenny will have overall operational responsibility for the division. Based in Rotherham, she will lead a team of 171 delivering industry-leading document
  • Posted by Parseq  Posted on 15 Dec  0 Comments
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Five steps for driving lifetime value through customer experience

Customer experience has become even more important to determining business success. It’s crucial to meeting the ever-growing expectations of immediacy and instant gratification that customers demand, which significantly influences purchasing. With this in mind, John Goodram, Director of IT Solutions at Parseq’s Contact Centre division, looks at five ways to put the customer at the
  • Posted by Parseq  Posted on 13 Dec  0 Comments
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