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Category: News


Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow

Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Prince’s Trust after a successful year helping young people from the city gain full-time employment. The collaboration supports the UK youth charity as it transforms the lives of people from disadvantaged backgrounds aged 11 to 30, helping them into jobs, education and training. Earlier
  • Posted by Parseq  Posted on 22 Dec  0 Comments
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Senior appointment at Parseq, after a successful 2017

Business process outsourcer Parseq has strengthened its Finance and Administration arm with the appointment of Jenny Dearman as head of operations. Reporting directly into Parseq’s managing director of Finance and Administration, Craig Naylor-Smith, Jenny will have overall operational responsibility for the division. Based in Rotherham, she will lead a team of 171 delivering industry-leading document
  • Posted by Parseq  Posted on 15 Dec  0 Comments
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Five steps for driving lifetime value through customer experience

Customer experience has become even more important to determining business success. It’s crucial to meeting the ever-growing expectations of immediacy and instant gratification that customers demand, which significantly influences purchasing. With this in mind, John Goodram, Director of IT Solutions at Parseq’s Contact Centre division, looks at five ways to put the customer at the
  • Posted by Parseq  Posted on 13 Dec  0 Comments
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Our partnership with Hive – an innovator in smart home technology – has been ‘Highly Commended’ at the 2017 European Contact Centre and Customer Service Awards (ECCCSA), in the ‘Outsourcing Partnership of the Year’ category. We were recognised for the strength of our contact centre outsourcing partnership. Parseq provides essential customer service support to Hive’s
  • Posted by Parseq  Posted on 07 Dec  0 Comments
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Focusing on the human aspect for a seamless TUPE transfer

Being part of a TUPE (Transfer of Undertaking Protection of Employment) can feel like a daunting process, especially for the people directly involved. Naturally, nervousness can be created as well as a number of burning questions. So how do you make any form of TUPE transfer, large or small, a success? At Parseq we focus
  • Posted by Parseq  Posted on 09 Nov  0 Comments
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Investment priorities underpins Parseq’s growth trajectory

Strategic client partnering and significant investment across IT, infrastructure and training, generates a year on year £2.7 million EBITDA increase in 2017. Combined with ranking 15th position in Insider’s 100 fastest growing companies in Yorkshire, the firm is set for its continued growth trajectory and 2022 vision. The challenges faced by our clients, particularly around
  • Posted by Parseq  Posted on 23 Oct  0 Comments
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A changing rulebook: Five routes to profitability driven by CX

Webinar 24 October 2017 with John Goodram, Director of IT Solutions. With customer engagement now being the number one executive measure, is your customer service strategy designed to deliver lifetime customer value? In this webinar John Goodram, Director of IT Solutions at Parseq, explores fives routes to profitability in the attainment of exceptional customer experience. The
  • Posted by Parseq  Posted on 20 Oct  0 Comments
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An agile approach to delivering change

We are pleased to be hosting a CCMA visit on the 21st of November 2017 at our Glasgow site. The best practice event and presentations will focus on an agile approach to delivering change. Parseq will be presenting alongside Ann-Marie Stagg, CEO of the CCMA, where we will share with you our approach to managing the
  • Posted by Parseq  Posted on 16 Oct  0 Comments
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By Graham Stein, Managing Director – Contact Centre. The Institute of Customer Service’s National Customer Service Week (2-6 October 2017) provides the ideal opportunity to reflect on whether transforming customer experience is enabling organisations to thrive or simply survive. Given the voice of the customer, the plethora of best practice guides, reports and never-ending references
  • Posted by Parseq  Posted on 05 Oct  0 Comments
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CEO celebration marks 10-year anniversary

On Friday Parseq CEO, Rami Cassis, and Managing Director for Finance & Administration, Craig Naylor-Smith, hosted a number of employees over lunch to celebrate a special 10-year anniversary. Fourteen employees began their career right back through Parseq’s heritage with Documetric, a business services company founded by Rami Cassis in 2007 and rebranded to Parseq in
  • Posted by Parseq  Posted on 28 Sep  0 Comments
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