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Four back office trends businesses need to know in 2019

Staying ahead of the latest back office trends will help firms flourish in 2019, argues Parseq’s Craig Naylor-Smith The back office is the heart of any business, and its set to become even more important as the pace of innovation accelerates. New technology is continually expanding the applications of critical ... Read more

By |2019-02-15T16:02:46+00:00February 15th|News, Viewpoint|Comments Off on Four back office trends businesses need to know in 2019

Making change a constant for Yorkshire businesses

By Craig Naylor-Smith, Managing Director, Parseq. Now, more than ever, businesses across Yorkshire are being challenged to become increasingly agile, or risk losing out to their competitors. Ongoing technological development and rising consumer expectations are putting pressure on firms to upgrade their processes and deliver ever higher standards of customer ... Read more

By |2019-01-07T11:23:35+00:00January 7th|News, Viewpoint|Comments Off on Making change a constant for Yorkshire businesses

We’re exhibiting at Utility Week’s Water Customer Conference

Parseq is exhibiting at the Utility Week Water Customer Conference on 16 January 2019 at the Birmingham Conference and Events Centre. The conference is the only dedicated event for domestic and non-household customer professionals in the UK water sector and promises a comprehensive agenda exploring how water utilities can exceed ... Read more

By |2018-12-07T13:03:53+00:00December 6th|News, Utilities|Comments Off on We’re exhibiting at Utility Week’s Water Customer Conference

Parseq targets future growth with three new hires

Business process outsourcer (BPO) Parseq has made three senior appointments within its client service and business development teams to capitalise on a string of new contract wins. This year the South Yorkshire-based company has already added nine clients to its roster and invested more than £325,000 in new technology, software ... Read more

By |2018-11-02T11:00:10+00:00October 25th|News|Comments Off on Parseq targets future growth with three new hires

Dedication pays off for CIMA qualification

A remarkable on-going achievement from Parseq’s 25-year-old management accountant, George Hill. After three years of hard work and dedication, George is now only one exam away from qualifying as a CIMA chartered accountant (Chartered Institute of Management Accountants). Previously, George gained an Accounting and Financial Management BA (Hons) at Sheffield ... Read more

By |2018-11-02T11:00:30+00:00October 11th|News|Comments Off on Dedication pays off for CIMA qualification

Parseq promotes four team managers

Four agents, who joined Parseq right from entry level, have more than earned the next step in their careers as they take up their positions as team managers. After demonstrating leadership qualities and exceeding clients’ expectations, Donna Cooke, Joanne Brookes, Simon Oldham and Kelly Mather have all excelled in their ... Read more

By |2018-11-02T11:03:06+00:00September 10th|News|Comments Off on Parseq promotes four team managers

Parseq appoints new Business Development Consultant to focus on business growth

Business process outsourcer Parseq appoints Giles Chambers as Business Development Consultant. Bringing more than 10 years’ experience in driving digital transformation within the public and private sectors, Giles will support Parseq’s significant growth plans. He’ll be working alongside Head of Client and Business Development, Harvey Hieke, within the client services ... Read more

By |2018-11-02T11:03:30+00:00September 4th|News|Comments Off on Parseq appoints new Business Development Consultant to focus on business growth

Parseq sells contact centre division following successful turnaround

Parseq, the international business process outsourcing firm, has announced the sale of its contact centre division to Scotland-based customer services outsourcer, Kura Group. The terms of the sale, which follows a successful turnaround of the business led by its Executive Chairman and CEO Rami Cassis, are undisclosed, but the deal ... Read more

By |2018-11-02T11:03:53+00:00August 22nd|News|Comments Off on Parseq sells contact centre division following successful turnaround

Parseq steps up for children’s hospice

Two team members from Rotherham-based BPO Parseq and their trusty canine companion have raised £4,615.63 for Bluebell Wood Children’s Hospice by hiking 50 kilometres each over the last month. Craig Naylor-Smith, managing director of Parseq’s Finance & Administration division, Mick Gott, a warehouse manager in Parseq’s facilities support team, and ... Read more

By |2018-11-02T11:04:46+00:00July 26th|Charity, News|0 Comments

Hands on: Tackling Yorkshire’s skills challenge from the inside

If Yorkshire is going to tackle its skills shortage, regional firms shouldn’t overlook the value of upskilling workers from entry level, argues Parseq’s Craig Naylor-Smith. Yorkshire is grappling with a skills shortage, driven by factors such as an aging workforce, the emergence of increasingly specialised job roles and talent from ... Read more

By |2018-11-02T11:19:33+00:00July 12th|News, Viewpoint|0 Comments
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