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Category: News

23May

Smart cities and the opportunity for brands

The concept of the smart city might sound like science fiction, but Graham Stein, managing director of Parseq’s Contact Centre division, explores the potential for brands.  Imagine an urban landscape where your every move is watched by a benign big brother, using thousands of data collection sensors to keep tabs on you – and everyone else.
  • Posted by Parseq  Posted on 23 May  0 Comments
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16May

Mark Lonie recognised at National Contact Centre Awards

Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards, held last night in central London. Mark, an operations manager in Parseq’s Contact Centre division, was recognised for his success in driving membership engagement for the British Medical Association (BMA) and his exceptional leadership skills.
  • Posted by Parseq  Posted on 16 May  0 Comments
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03May

The start of Parseq’s future generation

In April 2018, Parseq’s new development programme took off, giving skilled advisors the chance to gain a level 3 qualification in team leadership. Here, we speak to Luici Mitchell who Joined the Parseq family in June 2016. Luici, from our Glasgow site, shares her insight around the first stages of the programme. What does your
  • Posted by Parseq  Posted on 03 May  0 Comments
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16April

Four Contact Centre employees rack up over 90 years of long service

Four of our longest serving employees from Parseq’s Sunderland site have achieved an enormous 91 years between them. In this time, they’ve seen significant business growth and numerous industry changes along the way. Celebrating their long service, Alan Harding, who’s been in the business for 30 years and Nicola McVay, who’s reached her 20-year service,
  • Posted by Parseq  Posted on 16 Apr  0 Comments
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20March

PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

The results of Ofwat’s upcoming price review, PR19, will put the water sector under the microscope at a time when it is already the subject of intense scrutiny. The industry has become a political lightning rod, with criticism of everything from the prices water companies charge to the transparency of their tax arrangements and even
  • Posted by Parseq  Posted on 20 Mar  0 Comments
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16March

Parseq calls up future generation of leaders

Twelve talented advisors across Parseq’s sites in Glasgow, Sunderland and Rotherham have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an
  • Posted by Parseq  Posted on 16 Mar  0 Comments
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12March

Champion result for Parseq’s Operations Manager

Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards for his work with The British Medical Association (BMA). Mark, an operations manager in Parseq’s Contact Centre Division has been recognised by the judges for his leadership skills and success driving engagement with the professional
  • Posted by Parseq  Posted on 12 Mar  0 Comments
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09March

National Apprenticeship Week 2018 – what’s all the fuss about?

National Apprenticeship Week (#NAW2018) provides a great opportunity to celebrate the value apprentices bring. Amelia Broughton joined Parseq last year as a marketing apprentice and is studying towards a digital marketing qualification. In just six months she’s been immersed in Parseq’s marketing campaigns and has a flare for all things digital. Here we catch up
  • Posted by Parseq  Posted on 09 Mar  0 Comments
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02February

Parseq appoints new sales director to drive contact centre market growth

Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing Contact Centre division. Phil will capitalise on his significant business development track record to drive opportunities across the company’s existing and target markets, including retail, utilities and financial services. Before joining Parseq, Phil was executive
  • Posted by Parseq  Posted on 02 Feb  0 Comments
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29January

Parseq kicks off 2018 with quadruple contract win

Parseq, the business process outsourcer has started the year on a high, securing four new contracts for its Finance and Administration division worth £1.8 million. To support the significant growth, the business has invested £275,000 in new technology, software and onsite upgrades, with plans to raise its headcount of specialist staff by 15. The company’s
  • Posted by Parseq  Posted on 29 Jan  0 Comments
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