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Water Plus: How enhanced payment allocation and processing improved customer journeys

48% Suspense account reduction 1.4m Items processed 95% Payments allocated on day 1 840K BACS payment Background Water Plus were looking for a new partner to deliver a cash and payment processing management service that would also help improve efficiency around customer transactions. The cash management solution required had to deliver customer SLAs and transform […]

A focus on payment allocation automation will help water retailers improve their cashflow

With water retailers facing a mounting volume of deferred or unpaid bills from business customers, a focus on improving payment allocation can help them keep their cashflow healthy, argues Parseq’s Managing Director Craig Naylor-Smith. Bad debt in the water retail sector Water retailers are facing a greater risk of bad debt from the non-household sector. […]

Water utilities: Playing in the big leagues

Water utilities must cover all their customer experience bases ahead of WaterworCX if they’re going to measure up to the standards set in competitive markets, argues Craig Naylor-Smith.   We’ve now passed the first, highly anticipated milestone of PR19. Water companies submitted their business plans to Ofwat at the start of September and all eyes are […]

Back office efficiency can help water retailers succeed on the open market

As the market matures, water retailers that can streamline the back office and deliver exceptional customer experience will stand out from the crowd, argues Craig Naylor-Smith  The open water market is now over a year old, but it’s fair to say a lack of awareness and engagement from potential business customers has seen the concept get […]

PR19: Why water utilities can’t afford to forget their back office

The results of Ofwat’s upcoming price review, PR19, will put the water sector under the microscope at a time when it is already the subject of intense scrutiny. The industry has become a political lightning rod, with criticism of everything from the prices water companies charge to the transparency of their tax arrangements and even […]