Water Plus: How enhanced payment allocation and processing improved customer journeys

48% Suspense account reduction 1.4m Items processed 95% Payments allocated on day 1 840K BACS payment Background Water Plus were looking for a new partner to deliver a cash and payment processing management service that would also help improve efficiency around customer transactions. The cash management solution required had to deliver customer SLAs and transform […]

Back scan gift aid consignment provides end-to-end audit trail for Sue Ryder

1m+ Declaration visibility 99% Levels of accuracy 7+ Year relationship 1.8m+ Forms scanned, batched and indexed Background Sue Ryder provides compassionate care to people with end of life and long-term needs. As a national charity, they deliver health and social care services providing person-centered hospice and neurological care. The challenge Sue Ryder receives a significant […]

Kirklees Council: Automated invoice processing delivers cost reduction

284K Invoices processed 4+ Year relationship 24hr Same day processing Background and challenges Kirklees Council were looking for ways to reduce their operating cost due to tightening budgets and increasing financial pressure. They’d identified the back office as an area of potential opportunity for further savings, in particular the management of their financial processes. The […]

Tesco Bank: Providing seamless lockbox cheque processing to leading UK bank

3+ Year relationship 70K Cheques handled 65% Cost reduction £124m Payments value Background Tesco’s activity as a key supplier and key service provider through the pandemic increased substantially. Through the dramatic change in the marketplace, their primary focus was to continue to provide critical banking services to all customers. The key driver for this was […]

How outsourcing F&A can help high growth tech companies thrive

Targeting growth is a priority for any small and medium sized enterprise (SME) in the tech space, whether it is through bringing in new business or streamlining existing systems to improve cashflow – expansion means evolution. But, as a tech firm strives to scale, build its customer bases and operate more efficiently, managing finance and […]

Tackling loneliness during Mental Health Awareness Week 2022

The theme of this year’s Mental Health Awareness Week is loneliness – something that has affected more and more of us over the past few years. Extended periods of home working and social distancing during the pandemic have made many people feel more isolated and had a knock-on impact on the mental health of many […]

PARSEQ dials-up client roster with BT contract win

Parseq has won a five-year contract to provide back office services for BT Group. The partnership will see Parseq use technologies such as automation and AI to help streamline payment processing and customer correspondence processes for BT and its EE subsidiary. This will include managing and digitising BT and EE’s inbound customer mail and handling […]

Smooth payment allocation can help manufacturers ease cashflow pressure

Craig Naylor-Smith, CEO of Parseq, discusses how payment allocation automation can help manufacturers manage cashflow pressures – and bolster customer experience – in a rocky economic landscape Manufacturers are facing a storm of operating challenges. Global supply bottlenecks are hampering production, while rising energy prices and competition for labour are driving up input prices. All […]

A focus on payment allocation automation will help water retailers improve their cashflow

With water retailers facing a mounting volume of deferred or unpaid bills from business customers, a focus on improving payment allocation can help them keep their cashflow healthy, argues Parseq’s Managing Director Craig Naylor-Smith. Bad debt in the water retail sector Water retailers are facing a greater risk of bad debt from the non-household sector. […]