How automation transformed the customer experience and claims form processing

99% Levels of accuracy 125K Claims forms and correspondence 40K Digital correspondence handling 1K Cheques processed Background Westfield Health has been dedicated to making a difference to the lives of their customers and communities for over 100 years. They deliver evidence-based wellness solutions to develop healthier communities, workplaces, and individuals. The company believes that healthy people are happier and […]

Water Plus: How enhanced payment allocation and processing improved customer journeys

48% Suspense account reduction 1.4m Items processed 95% Payments allocated on day 1 840K BACS payment Background Water Plus were looking for a new partner to deliver a cash and payment processing management service that would also help improve efficiency around customer transactions. The cash management solution required had to deliver customer SLAs and transform […]

Back scan gift aid consignment provides end-to-end audit trail for Sue Ryder

1m+ Declaration visibility 99% Levels of accuracy 7+ Year relationship 1.8m+ Forms scanned, batched and indexed Background Sue Ryder provides compassionate care to people with end of life and long-term needs. As a national charity, they deliver health and social care services providing person-centered hospice and neurological care. The challenge Sue Ryder receives a significant […]

Transitioning to automated invoice processing transforms the accounts payable function

30% Cost saving 15K Invoices per annum 99.9% Accuracy Background Northumbria University is a challenger higher education institution focused on taking on and transforming tomorrow through its 2025 vision; becoming research-rich and attaining academic excellence. The challenge With change and innovation at the core of Northumbria University’s strategy, the organisation was ready for a new […]

White labelled BACS service improves the customer experience for leading UK bank

900K Payroll submissions 45+ Years’ experience 98% Calls answered Background Our client is a major UK banking group with more than 300 years of history and expertise. It incorporates a diverse range of companies, from banks and savings banks to building societies and life assurance. The challenge Parseq has been providing a white labelled BACS […]

Kirklees Council: Automated invoice processing delivers cost reduction

284K Invoices processed 4+ Year relationship 24hr Same day processing Background and challenges Kirklees Council were looking for ways to reduce their operating cost due to tightening budgets and increasing financial pressure. They’d identified the back office as an area of potential opportunity for further savings, in particular the management of their financial processes. The […]

Tesco Bank: Providing seamless lockbox cheque processing to leading UK bank

3+ Year relationship 70K Cheques handled 65% Cost reduction £124m Payments value Background Tesco’s activity as a key supplier and key service provider through the pandemic increased substantially. Through the dramatic change in the marketplace, their primary focus was to continue to provide critical banking services to all customers. The key driver for this was […]