Contact centre solutions that will transform your customer experience and increase market share
There is no doubt that customer service is complicated, and there will never be a one size fits all approach. It’s critical that all the pieces that underpin customer models are integrated as a unified offering. The starting point for this is putting the customer first at each touchpoint. Adding value for our clients is […]
Store and distribute your goods safely and efficiently, without lifting a finger
With increasing online sales and market pressures, customers are becoming ever more demanding for their goods and services to be dealt with and delivered quickly. But the ability to do so is becoming more complex and time-consuming. If you store and dispatch in-house, it can be difficult to recruit and train experienced warehouse and fulfilment […]
Our planet and community: You are working with a company that makes a positive contribution
We understand that as a business and as a group of individuals, what we do and how we do it has a consequence on peoples’ lives, now and in the future. We have long been advocates for corporate social responsibility. We regularly support local initiatives in our community, whether that be local charities or particular […]
Payment allocation automation: Unlock cash and generate significant bottom line savings
Transformation of the payments industry has been radical over the past decade. Technological innovation and regulatory change have created an enormous market shift where we’ve been witness to the introduction of Open Banking, PSD2 and Strong Customer Authentication. Subsequently, the payment methods now made available to consumers and businesses alike have increased dramatically. However, on […]
Drive efficiency gains up to 59% through our nearshore/offshore model
In an ever-increasing competitive landscape and the continued rise of operating cost pressures, companies need to ensure their business processes run as efficiently as possible. At Parseq, we help you do just that. We’ll work with you to reduce cost, help you focus on your core business and realise tomorrow’s growth ambitions. We do this […]
Digital mailroom solutions that improve operational efficiency and data visibility
Many businesses are still engulfed by high volumes of inbound mail whether that be a myriad of paper or digital documents. This could be customer correspondence, application forms, invoices, statements or payments to name just a few, but it’s the handling of such magnitude which presents the challenge to many organisations. Typically, companies depend on […]
Finance and accounting: Fully managed finance team, saving costs and delivering value
Transparency and real-time data is critical for day-to-day cashflow and accounting management, and for the ability to accurately assess metrics to take advantage of opportunity in ever changing circumstances. But accessing this information and processing it can be labour intensive, especially if you are dealing with complex accounts. At a time when stakeholders are putting […]
