How automation transformed the customer experience and claims form processing

99% Levels of accuracy 125K Claims forms and correspondence 40K Digital correspondence handling 1K Cheques processed Background Westfield Health has been dedicated to making a difference to the lives of their customers and communities for over 100 years. They deliver evidence-based wellness solutions to develop healthier communities, workplaces, and individuals. The company believes that healthy people are happier and […]

Firms need flexibility to achieve sustainable growth

Craig Naylor-Smith, CEO, Parseq Yorkshire is home to a vibrant, ambitious business community – one where growth is firmly in management teams’ sights. It only takes a scan of the latest Ward Hadaway ‘Yorkshire Fastest 50’ – the ranking of Yorkshire’s fastest growing firms, unveiled earlier this year in this paper – to see what […]

Parseq takes home Editor’s Choice Award

Business Process Outsourcer (BPO) Parseq won the Editor’s Choice Award at last night’s Document Manager Awards 2022. The awards, now in their 16th year, showcase, recognise and celebrate the sector’s true pioneers in technology products and services. The Editor’s Choice Award, a discretionary prize awarded by Document Manager Magazine’s editor, Dave Tyler, recognised Parseq’s work for […]

Water Plus: How enhanced payment allocation and processing improved customer journeys

48% Suspense account reduction 1.4m Items processed 95% Payments allocated on day 1 840K BACS payment Background Water Plus were looking for a new partner to deliver a cash and payment processing management service that would also help improve efficiency around customer transactions. The cash management solution required had to deliver customer SLAs and transform […]

Parseq shortlisted for two leading industry awards

We’re pleased to announce that Parseq has been announced as a finalist in two categories at this year’s Document Manager Awards (DM), shortlisted for ‘Company of the Year’ and ‘BPO/Outsourcing/Bureau Business of the Year’. The Document Manager Awards (DM), now in their 16th year, showcase, recognise and celebrate the sector’s true pioneers in technology products […]

Back scan gift aid consignment provides end-to-end audit trail for Sue Ryder

1m+ Declaration visibility 99% Levels of accuracy 7+ Year relationship 1.8m+ Forms scanned, batched and indexed Background Sue Ryder provides compassionate care to people with end of life and long-term needs. As a national charity, they deliver health and social care services providing person-centered hospice and neurological care. The challenge Sue Ryder receives a significant […]

Transitioning to automated invoice processing transforms the accounts payable function

30% Cost saving 15K Invoices per annum 99.9% Accuracy Background Northumbria University is a challenger higher education institution focused on taking on and transforming tomorrow through its 2025 vision; becoming research-rich and attaining academic excellence. The challenge With change and innovation at the core of Northumbria University’s strategy, the organisation was ready for a new […]

White labelled BACS service improves the customer experience for leading UK bank

900K Payroll submissions 45+ Years’ experience 98% Calls answered Background Our client is a major UK banking group with more than 300 years of history and expertise. It incorporates a diverse range of companies, from banks and savings banks to building societies and life assurance. The challenge Parseq has been providing a white labelled BACS […]

Store and distribute your goods safely and efficiently, without lifting a finger

With increasing online sales and market pressures, customers are becoming ever more demanding for their goods and services to be dealt with and delivered quickly. But the ability to do so is becoming more complex and time-consuming. If you store and dispatch in-house, it can be difficult to recruit and train experienced warehouse and fulfilment […]