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So far Parseq has created 38 blog entries.

Parseq sells contact centre division following successful turnaround

Parseq, the international business process outsourcing firm, has announced the sale of its contact centre division to Scotland-based customer services outsourcer, Kura Group. The terms of the sale, which follows a successful turnaround of the business led by its Executive Chairman and CEO Rami Cassis, are undisclosed, but the deal ... Read more

By |2018-11-02T11:03:53+00:00August 22nd|News|Comments Off on Parseq sells contact centre division following successful turnaround

Back office efficiency can help water retailers succeed on the open market

As the market matures, water retailers that can streamline the back office and deliver exceptional customer experience will stand out from the crowd, argues Craig Naylor-Smith  The open water market is now over a year old, but it’s fair to say a lack of awareness and engagement from potential business customers ... Read more

By |2018-11-02T11:04:15+00:00August 1st|Utilities, Viewpoint|Comments Off on Back office efficiency can help water retailers succeed on the open market

Parseq steps up for children’s hospice

Two team members from Rotherham-based BPO Parseq and their trusty canine companion have raised £4,615.63 for Bluebell Wood Children’s Hospice by hiking 50 kilometres each over the last month. Craig Naylor-Smith, managing director of Parseq’s Finance & Administration division, Mick Gott, a warehouse manager in Parseq’s facilities support team, and ... Read more

By |2018-11-02T11:04:46+00:00July 26th|Charity, News|0 Comments

Hands on: Tackling Yorkshire’s skills challenge from the inside

If Yorkshire is going to tackle its skills shortage, regional firms shouldn’t overlook the value of upskilling workers from entry level, argues Parseq’s Craig Naylor-Smith. Yorkshire is grappling with a skills shortage, driven by factors such as an aging workforce, the emergence of increasingly specialised job roles and talent from ... Read more

By |2018-11-02T11:19:33+00:00July 12th|News, Viewpoint|0 Comments

PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

The results of Ofwat’s upcoming price review, PR19, will put the water sector under the microscope at a time when it is already the subject of intense scrutiny. The industry has become a political lightning rod, with criticism of everything from the prices water companies charge to the transparency of ... Read more

By |2018-11-02T11:08:14+00:00March 20th|Utilities, Viewpoint|Comments Off on PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

National Apprenticeship Week 2018 – what’s all the fuss about?

National Apprenticeship Week (#NAW2018) provides a great opportunity to celebrate the value apprentices bring. Amelia Broughton joined Parseq last year as a marketing apprentice and is studying towards a digital marketing qualification. In just six months she’s been immersed in Parseq’s marketing campaigns and has a flare for all things ... Read more

By |2018-08-10T08:08:14+00:00March 9th|News|Comments Off on National Apprenticeship Week 2018 – what’s all the fuss about?

Parseq kicks off 2018 with quadruple contract win

Parseq, the business process outsourcer has started the year on a high, securing four new contracts for its Finance and Administration division worth £1.8 million. To support the significant growth, the business has invested £275,000 in new technology, software and onsite upgrades, with plans to raise its headcount of specialist ... Read more

By |2018-08-10T08:29:37+00:00January 29th|News|Comments Off on Parseq kicks off 2018 with quadruple contract win

Employees from Parseq’s Finance and Administration division scoop up over 600 years’ service

We’re celebrating a very special year for Parseq’s Finance and Administration division at our long service awards which took place at our Head office in Rotherham. During 2018, 39 employees will reach a significant length of service milestone, whether that be 5, 10, 15, 20, 25 or a whopping 30 ... Read more

By |2018-08-10T08:40:36+00:00January 24th|News|Comments Off on Employees from Parseq’s Finance and Administration division scoop up over 600 years’ service

Senior appointment at Parseq, after a successful 2017

Business process outsourcer Parseq has strengthened its Finance and Administration arm with the appointment of Jenny Dearman as head of operations. Reporting directly into Parseq’s managing director of Finance and Administration, Craig Naylor-Smith, Jenny will have overall operational responsibility for the division. Based in Rotherham, she will lead a team ... Read more

By |2018-08-10T08:49:51+00:00December 15th|News|Comments Off on Senior appointment at Parseq, after a successful 2017

Investment priorities underpins Parseq’s growth trajectory

Strategic client partnering and significant investment across IT, infrastructure and training, generates a year on year £2.7 million EBITDA increase in 2017. Combined with ranking 15th position in Insider’s 100 fastest growing companies in Yorkshire, the firm is set for its continued growth trajectory and 2022 vision. The challenges faced ... Read more

By |2018-08-10T09:20:00+00:00October 23rd|News|Comments Off on Investment priorities underpins Parseq’s growth trajectory
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