In today’s market, new customers are increasingly difficult to acquire, forcing the utility companies to place an emphasis on retaining their existing customers and growing their existing bases by offering new services to minimise churn. The market leading suppliers are focusing on creating brand loyalty driven by the quality of the customer interaction, a role that Parseq have demonstrable competence.
Having been immersed in the utility sector for over 15 years our services demonstrate compliance with OFGEM and the Treating Customers Fairly (TCF) principle. This allows for a flexible, dynamic approach to training, quality and technical solutions, allowing for the swift response to change demanded by the industry.
Parseq is currently working with industry-leading Energy suppliers to provide solutions across the entire customer lifecycle to help them acquire, retain and grow their customer bases. Parseq will continue to strengthen relationships and our already deep understanding of these sectors to continue to help our partners successfully balance customer needs while keeping costs down, as ultimately achieving this will ensure they maintain their position as profitable market leaders.