The following are a selection of testimonials by our clients in their own words. We hope you find them of interest.
“Parseq immediately understood our predicament and offered a range of solutions that met our needs. Their ability to recruit quality people, coupled with their in-house training capability, helped us mobilise in excess of 100 new agents before our launch and we were ready within three weeks”
Andy Smyth, Head of Customer Service, British Gas New Energy
“The partnership with Parseq has enabled us to standardise image capture and apply consistent application of data capture rules across seven countries, enhance quality of the service and provide clients with cheque images and all the associated reference data through our award winning CashPro Online Portal. This integrated outsource arrangement demonstrates the benefit of using a professional document processing partner.”
Ian Watkinson, Head of Low Value Payments, Bank of America
“Through working in collaboration, Barclays recognise Parseq as being an extension of the Barclays Product teams, which has created a clear differentiator to our Customers. Parseq Client Management work endlessly to ensure the relationship exceeds the demands of the business, adding value and support to all areas of the relationship and providing innovation, smart thinking, and proactive business improvements.”
Sue Stachini, Barclays Vendor Management
“In the six years that Parseq has provided credit control management on behalf of Miller Brands for their UK customers, the percentage of overdue debt has reduced from 34.5% to 1.1% at the end of the financial year”
Ed White, Finance Controller, Miller Brands UK
“Parseq developed an efficient solution for News UK… and have driven some excellent results. Prior to working with Parseq the conversion levels were around 35% … this has been raised to 65% consistently.”
Beverley McIntyre, Head of Customer Operations, News UK
“From the start we could see that Parseq were taking a long-term view, and that they could be entrusted to key aspects of our offering. Our decision has definitely been the right one; we are delighted with the service that they provide, but also with the definite commercial and reputational benefits that they are already delivering.”
Nigel Coltman, Director, NSL
“People and delivering a high quality customer experience on our customer’s terms are absolutely fundamental to the success of our business. With Parseq, we have found a partner that shares our passion for investing in people and innovation and represents our brand superbly, leaving our customers with a great impression of our business time after time.”
Head of Customer Services, Utility Client
To find out how we might help or for a copy of our brochure please contact us, we’d love to hear from you.