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About Us

About Us

At Parseq we provide multi-channel services to help organisations acquire new customers, retain market share and improve operational efficiency.

Whether your business goal is to increase revenue, reduce costs or both, our highly regulated multi-channel services will help you achieve them. These include, customer contactmail fulfilment, document management, finance and accounting, and data hosting.

We repurpose your operational tasks into operational goldmines that deliver business intelligence and ROI far greater than you could achieve in-house, or by going elsewhere.

Providing our clients with measurable benefits has helped us grow into one of the UK’s leading service providers. We now have over 2,000 employees working across five UK sites.

Our clients include the UK’s top ten banks, leading utility providers, local authorities, insurance and telecoms companies to name a few.

 

We have a heritage of some 30 years behind us

 

Over the past 30 years we have grown into one of the UK’s leading multi-channel service providers supporting companies large and small and across the public and private sector. We handle over 70 million calls, digitise 25 million customer correspondence documents and process £15 billion of electronic payments every year. If you get a call at home from an energy provider for example, there’s a one in three chance it’s us, if you get a parking fine in London, we’ll be the ones processing the payments. That’s a lot of experience under our belts and a lot of knowledge at your disposal.

 

An outsource service without the feeling of outsourcing

 

We take that knowledge and dovetail it seamlessly into your operation. Our aim is to provide an outsource service without the feeling of outsourcing and we have a whole weight of relentless processes, policies, checks and balances not to mention sheer determination and hardwork that makes that happen every day.

 

It’s our job to be your eyes and ears in the industry

 

Representing your brand happens as much on the inside as it does on the outside. It’s our job to be your eyes and ears in the industry. To show you better ways of doing things, to develop ideas and drive them through to completion, to share with you new and emerging technology and best practice. We are the team of people whose knowledge and judgement you trust and who you know you can depend on whatever the constraints, problem or circumstance. We’re not a superficial YES team however, doing only what’s been asked. With Parseq you can breathe a sigh of relief in the knowledge that you’re with one of the most knowledgeable, experienced but friendliest companies in the industry. We’re rooting for you, your department and your brand every minute of every day.

Talk to us. Come and visit us, tour our operations and hear what our clients have to say.