Welcome to Parseq
About us
Parseq is a trusted business process outsourcer that specialises in workflow and technical solutions, for document, financial and payment processing.
We believe that there is an appropriate solution for every business to benefit from, which positively transforms how they process their documents and customer transactions, now and as they develop.
Our approach
We make it easier
The issue of optimising your document and transaction-intensive processes is complex. But finding the answer doesn’t have to be.
We know you face significant market pressure and internal challenges, which makes both timely and effective results critical.
Able to use multiple software and platforms, our platform-agnostic and solution-focused experts use our business agility to devise optimal workflows and apply the right tools and protocols to get the best from both advanced technology and people.
This ensures absolute integrity and the ability to achieve timely results that fit your organisation’s specific needs – whether that is saving time, money and resource or improving your output, compliance or customer experience.
Technology and Resource
Free to choose the most appropriate solution
We’re not confined by a particular software or platform and nor should you be. We use multiple software and platforms to find the most effective and appropriate solution for your particular needs, now and in the future. That may be a technology, a workflow, a custom code, expert people, a location, or a bespoke mix, that guarantees complete integrity.
Our IT experts and solutions architects are fully aligned with new technological advancements and augmented automation. As opportunities for enhancement emerge, Parseq will continue to invest in them, ensuring your ability to further improve your results and help you on your digital transformation journey.
The benefits
Agility
Results faster
Our business agility and the way we think means we can respond quickly to your needs. We can also more adeptly devise solutions to accelerate your transformation and get quicker results.
Digital transformation
Platform agnostic
Our technical experts give you the solution that you need to achieve your results whether that is a technology, a workflow, a custom code, people, or a bespoke mix to enable your digital transformation.
Integrity
Guaranteed
We focus on the results and timing you need. Our systems, protocols and strict SLAs assure strict levels of compliance and regulation are adhered to.
Growth
Access opportunity
We take away barriers and give you roadmaps to what you could achieve. Our expertise and experience can open you up to opportunities you may not have realised existed.
Future proof
Without investment
You may currently need to address paper and non-digitised formats and then become more fully digitalised. We invest in technology, people and solutions to give you access to what you need now and in the future.
Continuity
Even in pandemic times
We have multiple on-shore and off-shore sites to ensure you are always operational. We were shortlisted for the Global Sourcing Association’s award for Best Overall Company Response to COVID-19, hitting all our clients’ SLAs during the pandemic.
Mitigate risk
Long term partner
Our people are very experienced in what they do, enjoying training and development and a good working environment. This means you can count on us as long-term partners that are with you at every stage of your transformation journey. Our employees’ average length of service is 10 years, and many customers have been with us over 12 years.
Brand advocate
Your business is ours
We see your brand as our brand and treat it as an extension of ourselves. We want you to succeed and so will do everything to support your brand and your customers in the way you would.
Our history
Parseq opened its first offshore branch in Chennai, India – now considered one of the top outsourcing hubs in India. With two offices in Chennai, Parseq boasts a committed management team with over 20 years’ experience and averages 59% efficiency savings.
We employ 300 people across two sites in the UK, and operate overseas sites in Bulgaria and India, and international partnerships covering six countries. We embrace Lean Six Sigma throughout to support our philosophy of continuous improvement.
Meet the Board
Rami Cassis
Rami is Chairman at Parseq, which is owned by his family office, Parabellum Investments. Rami sets the strategy and vision for the business. He’s responsible for the exponential growth of Parseq, and under his leadership, the company has been awarded numerous accolades by Fast Track, which were published in …
Craig Naylor-Smith
Craig is the CEO of Parseq, having previously been Managing Director since 2013. With over 25 years’ experience in Business Process Outsourcing (BPO), Finance & Administration and offshore back office processing, he possesses an exceptional track record of developing tailored client solutions to achieve key business objectives. Over the past …
Rob Littlewood
Rob is responsible for financial reporting and commercial oversight for the Group, and manages Parseq’s key stakeholder relationships with the auditors, banks and insurers. Rob has 13 years’ accountancy experience in financial reporting and commercial roles, initially gained in private practice with PwC and a leading independent firm. Prior to …
Alan Chan
Alan has over 13 years of combined legal and commercial experience gained in private practice and in-house roles. Since joining Parseq in 2016, he’s been responsible for the implementation of legal process and governance across the group. Previously Alan was the Head of Legal for the international brand deployment division …
Meet the leadership team
Jenny Dearman
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Tina Kinsella
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Dey Wilson
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James Grindle
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Amy Kenny
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Peter Thomas
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Martin Ruda
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Brian Carney
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Lee Howitt
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Wayne Carlisle
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Rajdeep Wala
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Dheeraj Gupta
Read More >Our clients
- All
- Charity
- Financial services
- Manufacturing
- Other
- Public sector
- SMEs
- Telecommunications
- Utilities
- All
- Charity
- Financial services
- Manufacturing
- Other
- Public sector
- SMEs
- Telecommunications
- Utilities
Our partners
Basware
Basware helps organisations of any size worldwide gain full visibility and control over spend and cash flow by removing complexity from B2B commerce.
CloudTrade
Cloud Trade provides a non-disruptive way for trading partners to send electronic invoices, orders and other business documents, straight into your processing application.
Cognitronics
Cognitronics is a privately owned British Company specialising in automated data capture systems and equipment.
Microsoft Azure
Microsoft Azure is an open and flexible cloud platform that enables you to quickly build, deploy and manage applications across a global network of Microsoft-managed datacenters.
Talk to us about business process outsourcing today.
Want to find out more? We would be happy to discuss your organisation’s challenges and how Parseq’s solutions could quickly provide you with real value.
