Webinar 24 October 2017 with John Goodram, Director of IT Solutions.
With customer engagement now being the number one executive measure, is your customer service strategy designed to deliver lifetime customer value?
In this webinar John Goodram, Director of IT Solutions at Parseq, explores fives routes to profitability in the attainment of exceptional customer experience.
The presentation will cover first point contact resolution, closing the feedback loop, real-time insight and building customer loyalty.
Delivered in partnership with Netcall, the webinar will take place on Tuesday 24 October. You can register here: https://engage.netcall.com/agent-of-change-register.html