Monthly Archives: September 2020

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Back office innovation is key to supporting vulnerable customers amid Covid-19

Rethinking how payments are allocated through back office innovation can help utilities improve their customer experience and avoid reputational damage when supporting vulnerable customers in the wake of Covid-19, argues Parseq’s Craig Naylor-Smith. The last few months have been a testing time for utility companies. Providers have been praised for ... Read more

By |2020-09-16T14:45:09+00:00September 16th|News, Utilities, Viewpoint|Comments Off on Back office innovation is key to supporting vulnerable customers amid Covid-19

Parseq accredited as real Living Wage Employer

Business process outsourcer (BPO) Parseq has been officially recognised as a real Living Wage Employer. The real Living Wage commitment guarantees that all employees at Parseq will receive a minimum hourly wage of £9.30 in the UK or £10.75 in London. This is significantly higher than the government living wage ... Read more

By |2020-09-09T12:45:50+00:00September 9th|News|Comments Off on Parseq accredited as real Living Wage Employer
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