Monthly Archives: May 2018

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Smart cities and the opportunity for brands

The concept of the smart city might sound like science fiction, but Graham Stein, managing director of Parseq’s Contact Centre division, explores the potential for brands.  Imagine an urban landscape where your every move is watched by a benign big brother, using thousands of data collection sensors to keep tabs on ... Read more

By | 2018-06-21T09:49:49+00:00 May 23rd|News|Comments Off on Smart cities and the opportunity for brands

Mark Lonie recognised at National Contact Centre Awards

Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards, held last night in central London. Mark, an operations manager in Parseq’s Contact Centre division, was recognised for his success in driving membership engagement for the British Medical Association (BMA) ... Read more

By | 2018-05-24T20:28:30+00:00 May 16th|News|Comments Off on Mark Lonie recognised at National Contact Centre Awards

The start of Parseq’s future generation

In April 2018, Parseq’s new development programme took off, giving skilled advisors the chance to gain a level 3 qualification in team leadership. Here, we speak to Luici Mitchell who Joined the Parseq family in June 2016. Luici, from our Glasgow site, shares her insight around the first stages of ... Read more

By | 2018-06-21T13:59:35+00:00 May 3rd|News|Comments Off on The start of Parseq’s future generation