Monthly Archives: March 2018

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PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

The results of Ofwat’s upcoming price review, PR19, will put the water sector under the microscope at a time when it is already the subject of intense scrutiny. The industry has become a political lightning rod, with criticism of everything from the prices water companies charge to the transparency of ... Read more

By | 2018-08-14T11:24:32+00:00 March 20th|News|Comments Off on PR19: When customer service is under the microscope and why water utilities can’t afford to forget their back office

Parseq calls up future generation of leaders

Twelve talented advisors across Parseq’s sites in Glasgow, Sunderland and Rotherham have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division ... Read more

By | 2018-05-24T20:39:52+00:00 March 16th|News|Comments Off on Parseq calls up future generation of leaders

Champion result for Parseq’s Operations Manager

Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards for his work with The British Medical Association (BMA). Mark, an operations manager in Parseq’s Contact Centre Division has been recognised by the judges for his leadership skills and success ... Read more

By | 2018-06-21T09:54:39+00:00 March 12th|News|Comments Off on Champion result for Parseq’s Operations Manager

National Apprenticeship Week 2018 – what’s all the fuss about?

National Apprenticeship Week (#NAW2018) provides a great opportunity to celebrate the value apprentices bring. Amelia Broughton joined Parseq last year as a marketing apprentice and is studying towards a digital marketing qualification. In just six months she’s been immersed in Parseq’s marketing campaigns and has a flare for all things ... Read more

By | 2018-08-10T08:08:14+00:00 March 9th|News|Comments Off on National Apprenticeship Week 2018 – what’s all the fuss about?