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Archive for December 2017


Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow

Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Prince’s Trust after a successful year helping young people from the city gain full-time employment. The collaboration supports the UK youth charity as it transforms the lives of people from disadvantaged backgrounds aged 11 to 30, helping them into jobs, education and training. Earlier
  • Posted by Parseq  Posted on 22 Dec  0 Comments
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Senior appointment at Parseq, after a successful 2017

Business process outsourcer Parseq has strengthened its Finance and Administration arm with the appointment of Jenny Dearman as head of operations. Reporting directly into Parseq’s managing director of Finance and Administration, Craig Naylor-Smith, Jenny will have overall operational responsibility for the division. Based in Rotherham, she will lead a team of 171 delivering industry-leading document
  • Posted by Parseq  Posted on 15 Dec  0 Comments
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Five steps for driving lifetime value through customer experience

Customer experience has become even more important to determining business success. It’s crucial to meeting the ever-growing expectations of immediacy and instant gratification that customers demand, which significantly influences purchasing. With this in mind, John Goodram, Director of IT Solutions at Parseq’s Contact Centre division, looks at five ways to put the customer at the
  • Posted by Parseq  Posted on 13 Dec  0 Comments
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Parseq and Hive highly commended at European outsourcing awards

Our partnership with Hive – an innovator in smart home technology – has been ‘Highly Commended’ at the 2017 European Contact Centre and Customer Service Awards (ECCCSA), in the ‘Outsourcing Partnership of the Year’ category. We were recognised for the strength of our contact centre outsourcing partnership. Parseq provides essential customer service support to Hive’s
  • Posted by Parseq  Posted on 07 Dec  0 Comments
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