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Archive for October 2017


Investment priorities underpins Parseq’s growth trajectory

Strategic client partnering and significant investment across IT, infrastructure and training, generates a year on year £2.7 million EBITDA increase in 2017. Combined with ranking 15th position in Insider’s 100 fastest growing companies in Yorkshire, the firm is set for its continued growth trajectory and 2022 vision. The challenges faced by our clients, particularly around
  • Posted by Parseq  Posted on 23 Oct  0 Comments
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A changing rulebook: Five routes to profitability driven by CX

Webinar 24 October 2017 with John Goodram, Director of IT Solutions. With customer engagement now being the number one executive measure, is your customer service strategy designed to deliver lifetime customer value? In this webinar John Goodram, Director of IT Solutions at Parseq, explores fives routes to profitability in the attainment of exceptional customer experience. The
  • Posted by Parseq  Posted on 20 Oct  0 Comments
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An agile approach to delivering change

We are pleased to be hosting a CCMA visit on the 21st of November 2017 at our Glasgow site. The best practice event and presentations will focus on an agile approach to delivering change. Parseq will be presenting alongside Ann-Marie Stagg, CEO of the CCMA, where we will share with you our approach to managing the
  • Posted by Parseq  Posted on 16 Oct  0 Comments
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By Graham Stein, Managing Director – Contact Centre. The Institute of Customer Service’s National Customer Service Week (2-6 October 2017) provides the ideal opportunity to reflect on whether transforming customer experience is enabling organisations to thrive or simply survive. Given the voice of the customer, the plethora of best practice guides, reports and never-ending references
  • Posted by Parseq  Posted on 05 Oct  0 Comments
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