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Archive for April 2016

29April

The Voice – Does your customer service live up to digital age expectations?

By Stephen Pryce, Business Director for Financial Services, Parseq. The digital age has sped everything up. We do our shopping online and it arrives the next day, we manage our personal banking at the flick and a swipe of a smartphone app and in turn we expect customer service to be immediate too. Gone are
  • Posted by Amy Kenny  Posted on 29 Apr  0 Comments
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29April

The Pulse: Cheque out the new changes

By Craig Smith, Managing Director of Finance & Administration, Parseq. Every now and then a news story appears which claims the death of cheque usage is only a hare’s breath away. Yet, here we are in 2016 and not only are cheques still being used in their millions – 700 million to be precise, but
  • Posted by Amy Kenny  Posted on 29 Apr  0 Comments
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25April

CEO goes back to the floor

Chief executive officer, Tony Strong, is a familiar face at Parseq’s Sunderland office. He’s a very hands on CEO and it’s not uncommon for him to be found walking the floor of the contact centre and chatting with agents.   However, today he finds himself sat in one of the training rooms with eleven people
  • Posted by Sarah Learoyd  Posted on 25 Apr  0 Comments
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18April

Spotlight on…an improver

Emma Davies joined Parseq as a call centre agent after a dance injury put her dream of being on the stage on hold. Today, three years on, the twenty four year old has climbed the career ladder to the position of a team leader and couldn’t be happier. Find out what her advice would be
  • Posted by Sarah Learoyd  Posted on 18 Apr  0 Comments
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06April

Simon Goodison-Maw Goes Back to the Floor

It is 8am and client services director, Simon Goodison-Maw, is making his usual morning commute from Sheffield to Parseq’s head office in Hellaby. Normally his schedule for the day would include meetings and client reviews, but today his diary looks a little different. Today he’s taking part in our very first Back to the Floor
  • Posted by Sarah Learoyd  Posted on 06 Apr  0 Comments
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04April

Report reveals UK telecoms and utilities sectors are the most at risk from cyber attacks

According to recent findings from the Centre of Economic and Business Research, UK telecoms and utilities businesses are more exposed to the risk of cyber-attacks than any other sectors. The study explored the potential levels of cyber threat within sectors such as banking, insurance and retail and found that despite recent high profile hacking incidents
  • Posted by Sarah Learoyd  Posted on 04 Apr  0 Comments
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