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What We Do

We help organisations, including the UK’s top ten banks, leading utility providers, insurance and telecommunication companies, to acquire customers, retain market share and improve operational efficiency.

Clients of all sizes and sectors come to us and stay with us. They tell us they value our approach, our people and our commitment to making a commercial difference.


Our clients increase market share and sales with our range of highly regulated multi-channel customer acquisition services.

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Our clients retain market share and maximise customer experience through our multi-channel customer retention services.

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Our clients stay focused on their core business and reduce operational costs by using our business improvement services.

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(£) Payments Processed
Customer Calls Answered
Customers Acquired By Voice
Documents Digitised

Latest Vacancies

What’s New at Parseq

  • Water retail

Back office efficiency can help water retailers succeed on the open market

As the market matures, water retailers that can streamline the back office and deliver exceptional customer experience will ... Read more

  • Parseq cheque presentation at Bluebell Wood Children's Hospice

Parseq steps up for children’s hospice

Two team members from Rotherham-based BPO Parseq and their trusty canine companion have raised £4,615.63 for Bluebell Wood ... Read more

Career progression with Oliver Jobling

Recruitment Consultant, Oliver Jobling, joined our Parseq Sunderland team in September 2014. Here he talks about his journey ... Read more

The Markets In Which Our Clients Operate

Financial Services



Public Sector