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Digital

Like any business, sustainable ecommerce depends on repeat sales. A repeat sale will only materialise if a customer has had a positive previous experience.

Maintaining consistently high quality experiences is the work of our Digital Retainers. Whether they are talking to a customer via webchat, processing mobile payments or fulfilling orders, every detail counts. They have your customers in their care and that’s a responsability they take very personally.

Webchat

Encouraging repeat visitors, speed to content as well as positive brand interaction are some of the reasons our clients come to us for customer webchat services.

Being able to provide unlimited access  to webchat experts who are immersed in their brand, provides our clients with reassurance that customers on their sites are being looked after and nurtured to their desired goals.

With our webchat services we give instant help and support to customers in real time. It helps maintain brand reputation. It avoids customers becoming frustrated and helps secure brand loyalty.

The intelligence engines behind our webchat services allow identification of ‘hot leads’ for our advisors to engage with. Proactive chats with your visitors encourage and secure sales.

Our webchat services provide a range of operational and business reports that enable us to monitor the effectiveness of the engagement solution in place, identify areas of success and to optimise chat performance.

e-Fulfilment

We treat your products as if our own. We offer bespoke e-commerce and mail order solutions, monitored by our own Reporting Portal and Warehouse Management System to ensure 100% quality.

Our 24/7 operation sends out up to 100,000 items per day to customers and businesses with every item being quality checked.

Our skilled pick and pack workers are averse to hand enclosing, packing individual items, bulk shipments and corporate order fulfilment. They regularly handle a variety of items such as paper parts, gifts, vouchers, glassware, POS materials, household items, leathers goods, and dated products.

We are one of the few outsourcers able to offer large-scale contact centre, fulfilment and warehousing solutions under one roof without the need to source multiple suppliers. By doing so there is a single point of contact and responsibility for the end to end process.

Those who already take advantage of our fulfilment services include the retail sector, e-commerce and mail order companies, financial services, automotive and FMCG

e-Correspondence

For those customers who wish to communicate to our clients by email or web enquiry, our e-enquiry handlers are equipped to respond accordingly, whether this is to process a payment, handle a complaint, forward documentation or just answer general questions.

On behalf of our clients, we are responding to thousands of e-enquiries each month. Speed of response is critical when upholding our client’s customer relationships. Our digital retainers are brand ambassadors and treat each customer enquiry with the care and priority any customer would value and expect.

To find out how we might help or for a copy of our brochure please contact us, we’d love to hear from you.