Customer Retention Services
Building customer loyalty and retaining market share are the focus of our retention services. Through each of these services we maximise the experience your customer has of your brand, to keep them happy and supported.
Our retention services deliver faster response times, faster retrieval of information and accurate provision of information. They can be deployed whether you require support in one specific channel or are developing a cross departmental strategy of improvements.
Solving problems, dealing with queries, and turning complaints into loyal customers – and doing it in a time and cost effective manner is our goal.
Providing super fast and efficient mail based communication. Working fast, as well as gathering and sharing intelligence with your internal teams is our goal.
Maintaining consistently high quality experiences be it via webchat, social media, or by fulfilling orders. Every detail counts.
With our webchat services we give instant help and support to customers in real time. It helps increase sales. It avoids customers bouncing off at key drop off points and helps secure sales first time round.
We offer bespoke e-commerce and mail order solutions, monitored by our own Reporting Portal and Warehouse Management System to ensure 100% quality. We support clients in retail, e-commerce and mail order companies, financial services, automotive and FMCG.