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Digital

Winning sales online is the job of our Digital Acquirers. They thrive in the immediacy of the ecommerce environment.

They understand that a slow response, unanswered query or an incorrect delivery can cost our client a sale and reduce the liklihood of a repeat purchase. They know they don’t get a second chance to make a first impression. For them it’s all about right first time.

Webchat

Increasing the number of quotes and sales, speed to goal as well as positive brand interaction are some of the reasons our clients come to us for webchat services. Being able to provide unlimited access  to webchat experts who are immersed in their brand, provides our clients with reassurance that visitors on their sites are being looked after and nurtured to their intended goals.

With our webchat services we give instant help and support to customers in real time. It helps maintain brand reputation. It avoids customers bouncing off at key drop off points and helps secure conversions.

The intelligence engines behind our webchat services allow identification of ‘hot leads’ for our advisors to engage with. Proactive chats with your visitors encourage and secure sales.

Our webchat services provide a range of operational and business reports that enable us to monitor the effectiveness of the engagement solution in place, identify areas of success and to optimise chat performance.

e-Enquiry Handling

For those customers who wish to communicate to our clients by email or web enquiry before making a purchase, our e-enquiry handlers are equipped to respond accordingly, whether this is to process a payment or just answer general pre-purchase questions.

On behalf of our clients, we are responding to thousands of e-enquiries each month. Speed of response is critical at this stage of the buying cycle, as well as tone of voice. Our digital acquirers are brand ambassadors and treat each enquiry with the care and priority any new customer would value and expect.

e-Fulfilment

We treat your products as if our own. We offer bespoke e-commerce and mail order solutions, monitored by our own Reporting Portal and Warehouse Management System to ensure 100% quality.

Our 24/7 operation sends out up to 100,000 items per day to customers and businesses with every item being quality checked.

Our skilled pick and pack workers are averse to hand enclosing, packing individual items, bulk shipments and corporate order fulfilment. They regularly handle a variety of items such as paper parts, gifts, vouchers, glassware, POS materials, household items, leathers goods, and dated products.

Those who already take advantage of our fulfilment services include the retail sector, e-commerce and mail order companies, financial services, automotive and FMCG

To find out how we might help or for a copy of our brochure please contact us, we’d love to hear from you.