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News and Resources

Focusing on the human aspect for a seamless TUPE transfer

News
  • 09 Nov
  • Parseq
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Being part of a TUPE (Transfer of Undertaking Protection of Employment) can feel like a daunting process, especially for the people directly involved. Naturally, nervousness can be created as well as a number of burning questions. So how do you make any form of TUPE transfer, large or small, a success? At Parseq we focus Read More

Investment priorities underpins Parseq’s growth trajectory

News
  • 23 Oct
  • Parseq
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Strategic client partnering and significant investment across IT, infrastructure and training, generates a year on year £2.7 million EBITDA increase in 2017. Combined with ranking 15th position in Insider’s 100 fastest growing companies in Yorkshire, the firm is set for its continued growth trajectory and 2022 vision. The challenges faced by our clients, particularly around Read More

A changing rulebook: Five routes to profitability driven by CX

News
  • 20 Oct
  • Parseq
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Webinar 24 October 2017 with John Goodram, Director of IT Solutions. With customer engagement now being the number one executive measure, is your customer service strategy designed to deliver lifetime customer value? In this webinar John Goodram, Director of IT Solutions at Parseq, explores fives routes to profitability in the attainment of exceptional customer experience. The Read More

An agile approach to delivering change

News
  • 16 Oct
  • Parseq
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We are pleased to be hosting a CCMA visit on the 21st of November 2017 at our Glasgow site. The best practice event and presentations will focus on an agile approach to delivering change. Parseq will be presenting alongside Ann-Marie Stagg, CEO of the CCMA, where we will share with you our approach to managing the Read More

TRANSFORMING CUSTOMER EXPERIENCE TO THRIVE OR SURVIVE?

News
  • 05 Oct
  • Parseq
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By Graham Stein, Managing Director – Contact Centre. The Institute of Customer Service’s National Customer Service Week (2-6 October 2017) provides the ideal opportunity to reflect on whether transforming customer experience is enabling organisations to thrive or simply survive. Given the voice of the customer, the plethora of best practice guides, reports and never-ending references Read More

CEO celebration marks 10-year anniversary

News
  • 28 Sep
  • Parseq
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On Friday Parseq CEO, Rami Cassis, and Managing Director for Finance & Administration, Craig Naylor-Smith, hosted a number of employees over lunch to celebrate a special 10-year anniversary. Fourteen employees began their career right back through Parseq’s heritage with Documetric, a business services company founded by Rami Cassis in 2007 and rebranded to Parseq in Read More

We’re taking part in Byte Night!

News
  • 28 Sep
  • Parseq
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We’re proud to be supporting Byte Night which is Action for Children’s biggest annual fundraiser; a national sleep out event. Each year hundreds of likeminded people from the business and technology arena give up their beds for one night to help change the lives of vulnerable young people. Action for Children works with young people Read More

Document Manager Awards 2017 Finalist

News, Uncategorized
  • 20 Sep
  • Parseq
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Parseq has reached the finalist position for the Document Manager Awards 2017 in not one but two categories; Company of the Year and BPO/Outsourcing/Bureau Business of the Year. Now in their 11th year, the Document Manager Awards showcase, recognise and reward document management solutions that encompass imaging, data capture, content management and end-to-end solutions that Read More

Call Centre & Customer Services Summit 2017

News
  • 14 Sep
  • Parseq
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We’re attending the Call Centre and Customer Services Summit 2017 which is taking place on the 18th and 19th of September at the Hilton, Manchester Deansgate Hotel. The event is a highly-focused networking community consisting of one-to-one meetings, valuable networking opportunities and an insightful seminar programme. Customer satisfaction: the state of the nation will kick Read More

Shortlisted for Outsourcing Partnership of the Year

News
  • 05 Sep
  • Parseq
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Parseq and Hive have been shortlisted for Outsourcing Partnership of the Year at this year’s European Contact Centre & Customer Service Awards (ECCCSA) 2017. The ECCCSA awards are the largest and longest running awards in the customer contact industry, recognising organisations that are leading the way in delivering exceptional service to their customers. This year Read More