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News and Resources

Bringing a little Easter joy

News
  • 21 Apr
  • Parseq
  • 0 Comments
Big thank you to our Sunderland teams for their cracking Easter fundraising efforts. By holding a number of Easter activities across the site including cake stalls, a game of naming the teddies, dress down and guessing the eggs in the jar competition, they managed to raise enough funds to bring a little Easter joy to Read More

Shortlisted – UK National Contact Centre Awards 2017

News
  • 04 Apr
  • Parseq
  • 0 Comments
We’re delighted that our very own Iain Gibson has been shortlisted in the UK National Contact Centre Awards for Contact Centre Manager of the Year. Iain is an Operations Manager based in our Glasgow office and has worked for Parseq for over three years. He leads a large team of circa 200 people where he Read More

2017 marks a combined 315 years’ service for 23 colleagues

News
  • 30 Mar
  • Parseq
  • 0 Comments
What a remarkable year for the Finance & Administration division as 23 colleagues rack up 315 years’ service between them. Throughout 2017, 23 of our people will reach a significant long-service milestone from 5 and 15 years’ service, right up to the greatest achievement of 30 years! Such an occasion couldn’t go unnoticed so in Read More

Recruitment Opening Evening 8 March 2017

News
  • 28 Feb
  • Parseq
  • 0 Comments
Would you like to work in a fun and fast paced environment? We’d like to give you a little flavour of what it’s like to work here at Parseq so on the 8th March we’re hosting a recruitment opening evening at our Doxford International Business Park site. During the evening you’ll hear from our employees, Read More

Are clients unlocking value through on demand processing and real time KPO?

News
  • 15 Feb
  • Parseq
  • 0 Comments
By Craig Naylor-Smith, Managing Director – Finance & Administration. Multiple sectors are moving further towards their clients or customers being able to interact with them digitally 24/7, this could be shopping online, completing an employment application, ordering a replacement bank card or requesting information. Whilst business today is generally set up for 24/7 online interaction, Read More

Still some way to go for UK Customer Satisfaction

News
  • 13 Feb
  • Basil Nyoni
  • 0 Comments
Neville Doughty- Client Development Director. So as we find ourselves well into February, I’m sure there are a few of us already looking back at the resolutions or objectives that we set for 2017 and deciding how satisfied we are with our performance so far. For some, this is brought into stark focus by looking Read More

Spotlight on a team manager

News
  • 11 Jan
  • Basil Nyoni
  • 0 Comments
Meet Ellie Fyvie, a team manager from our Glasgow office who is coming up to a solid 12 years’ service at Parseq. Find out what’s kept Ellie busy, what she finds most rewarding, the advice she would give to new recruits and if lucky enough, how she’d spend a big lottery win. Q: WHEN DID Read More

Meet our CPR Superhero… Suzanne O’Neill, learning and development business partner

News
  • 03 Nov
  • Sarah Learoyd
  • 0 Comments
Meet Suzanne O’Neill, learning and development business partner and now, thanks to #16in16, a Parseq superhero and a key employee that has been able to train fellow staff with CPR. Read what Suzanne thinks of the firm’s #16in16 campaign in partnership with the British Heart Foundation and Barclays and why she’s sharing her experience with Read More

Meet our CPR Superhero…Basil Nyoni, recruitment manager

News
  • 26 Oct
  • Sarah Learoyd
  • 0 Comments
Meet Basil Nyoni – he’s a recruitment manager at our office in Rotherham and now, thanks to his involvement in our #16in16 campaign to train our staff with lifesaving CPR, a part time Mr Hearty mascot too. Read why Basil is urging others to learn CPR and create a nation of lifesavers. Q1. What have Read More

PARSEQ TO OPEN SECOND SITE IN SUNDERLAND AND CREATE 450 JOBS

Financial Services, Legal, News, Telecommunications, Utilities
  • 24 Oct
  • Sarah Learoyd
  • 0 Comments
Following a period of significant growth through contract expansion and new deals, Parseq has announced further investment in its Sunderland operation that will generate 450 jobs. Located at Doxford International Business Park, the new 36,000 sq. ft 900 seat call centre, will sit alongside Parseq’s existing operation in Sunderland, which currently employs more than 1,300 Read More