+44 (0) 1709 448000

News and Resources

Four Contact Centre employees rack up over 90 years of long service

News
  • 16 Apr
  • Parseq
  • 0 Comments
Four of our longest serving employees from Parseq’s Sunderland site have achieved an enormous 91 years between them. In this time, they’ve seen significant business growth and numerous industry changes along the way. Celebrating their long service, Alan Harding, who’s been in the business for 30 years and Nicola McVay, who’s reached her 20-year service, Read More

Parseq calls up future generation of leaders

News
  • 16 Mar
  • Parseq
  • 0 Comments
Twelve talented advisors across Parseq’s sites in Glasgow, Sunderland and Rotherham have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an Read More

Champion result for Parseq’s Operations Manager

News
  • 12 Mar
  • Parseq
  • 0 Comments
Parseq’s Mark Lonie has been shortlisted in the Customer Experience Champion category at the 2018 UK National Contact Centre Awards for his work with The British Medical Association (BMA). Mark, an operations manager in Parseq’s Contact Centre Division has been recognised by the judges for his leadership skills and success driving engagement with the professional Read More

National Apprenticeship Week 2018 – what’s all the fuss about?

News
  • 09 Mar
  • Parseq
  • 0 Comments
National Apprenticeship Week (#NAW2018) provides a great opportunity to celebrate the value apprentices bring. Amelia Broughton joined Parseq last year as a marketing apprentice and is studying towards a digital marketing qualification. In just six months she’s been immersed in Parseq’s marketing campaigns and has a flare for all things digital. Here we catch up Read More

Parseq appoints new sales director to drive contact centre market growth

News
  • 02 Feb
  • Parseq
  • 0 Comments
Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’ experience to its growing Contact Centre division. Phil will capitalise on his significant business development track record to drive opportunities across the company’s existing and target markets, including retail, utilities and financial services. Before joining Parseq, Phil was executive Read More

Parseq kicks off 2018 with quadruple contract win

News
  • 29 Jan
  • Parseq
  • 0 Comments
Parseq, the business process outsourcer has started the year on a high, securing four new contracts for its Finance and Administration division worth £1.8 million. To support the significant growth, the business has invested £275,000 in new technology, software and onsite upgrades, with plans to raise its headcount of specialist staff by 15. The company’s Read More

A challenging year ahead for UK brands, customer experience will be key

News
  • 19 Jan
  • Parseq
  • 0 Comments
Graham Stein, managing director of Parseq’s Contact Centre division, looks at some of the challenges facing brands in 2018 and how exceptional customer experience can help address them.   2018 is shaping up to be another tough year for brands. A shifting political, technological and regulatory landscape is challenging UK businesses in every sector to re-evaluate Read More

Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow

News
  • 22 Dec
  • Parseq
  • 0 Comments
Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Prince’s Trust after a successful year helping young people from the city gain full-time employment. The collaboration supports the UK youth charity as it transforms the lives of people from disadvantaged backgrounds aged 11 to 30, helping them into jobs, education and training. Earlier Read More