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Our Leadership

The Board

Rami Cassis. Parceq. London.

Rami Cassis
Executive Chairman & CEO
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Rami is the Executive Chairman and CEO of Parseq where he sets the strategy and vision for the business. He’s responsible for the exponential growth of Parseq having led the company’s formation (then known as Documetric) following an MBO of the Atos Origin payment processing division. He also leads Parabellum, the General Partner which oversees Parseq and other fund companies.

Under Rami’s leadership, Parseq was awarded numerous accolades by Fast Track which were published in the Sunday Times including Profit Track 100, Buyout Track 100 and Technology Track 100.

Prior to this, he was the MD of Atos Origin’s Business Process Outsourcing unit and principal adviser to the government and private sectors at KPMG. He was also an Operations and Business Director for Schlumberger in numerous positions across the Middle East, Central Africa and Asia for over nine years.

Rami Cassis. Parceq. London.

Jamie Szpiro
Non-Executive Director
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Jamie is a Non-Executive Director of Parseq and is a co-founder of Cadence Equity Partners which is focused on investing in UK growth companies in the applied technology sector.

He is an experienced Private Equity investor with more than 10 years of experience in and around the technology and services sectors. This is most recently at LMS Capital plc where, along with Pieter Hooft, he was responsible for a number of successful exits including the sale of Updata to Capita.

He has broad financial experience including Leveraged Finance, Corporate Finance and Real Estate Finance as well as more operational experience as part of the senior management team which sold Wintrust to Singer & Friedlander where he became a senior executive.

Pieter Hooft 
Non-Executive Director
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Pieter has over 20 years’ investment experience in MBOs and development capital in the UK and Europe across the IT, Business Services, Media, Consumer and Industrial sectors.

For the past 10 years, he headed LMS Capital plc’s UK investment team which formulated the strategy that is now continued at Cadence Equity Partners. Prior to this Pieter worked at JP Morgan Partners, Apax and Botts. He started his career at Bain & Company following a stint as a watch officer in the Dutch navy. He also has additional restructuring experience as Chairman of Germany’s second largest chain of fitness clubs.

Pieter is a co-founder of Cadence Equity Partners which is focused on investing in UK growth companies in the applied technology sector and is a Non-Executive Director of Parseq.

The Leadership Team

Craig Smith
Divisional Managing Director
Finance & Administration
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Craig has been the Managing Director of Parseq’s Finance & Administration division since 2013. With over 19 years’ experience in BPO, Finance & Administration and offshore back office processing, he possesses an exceptional track record of developing tailored client solutions to achieve key business objectives.

Craig has a wealth of knowledge across client operations, services and sales where he manages several key accounts and was previously Client Services Director when he joined Parseq in 2011. He’s well versed in continuous improvement, lean operations and Six Sigma to increase operational efficiency and his strong people focus underpins successful client delivery.

Graham Stein
Divisional Managing Director
Contact Centres
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Graham is responsible for the UK contact centre business. He has a professional background in contact centre operations and strategic client development with over 20 years’ industry experience. He operates across all phases of the corporate life-cycle to drive revenue, profitability and service excellence.

After joining Parseq in 2009 as a Strategic Account Director and becoming the Managing Director in 2011, he led the operational integration of a number of Parseq’s acquired businesses including Avance, The Panther Group and 2Touch. Graham plays a fundamental role in shaping the customer journey for multiple clients in the utilities, telecommunications and insurance sectors.

Robert Littlewood
Finance Director

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Rob is responsible for financial reporting and commercial oversight for the Group, and manages Parseq’s key stakeholder relationships with the auditors, banks and insurers. Rob has 13 years’ accountancy experience in financial reporting and commercial roles initially gained in private practice with PwC and a leading independent firm.

Prior to this Rob was part of the Royal Mail’s internal function specialising in restructures, projects and operations and supported the IPO in 2013. Rob joined Parseq in 2014 as Group Financial Controller taking a lead financial and legal role in the businesses acquisitions and restructuring. Rob has undertaken the role of Group Finance Director since 2015.

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Alan Chan
Head of Legal & Company Secretary

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Alan has over 11 years of combined legal and commercial experience gained in private practice and in-house roles. Since joining Parseq in 2016, he’s been responsible for the implementation of legal process and governance across the group.

Previously Alan was the Head of Legal for the international brand deployment division for Communisis plc; a London Stock Exchange listed company. Seven years of his private practice career were spent with international law firm Pinsent Masons as part of their corporate team. Alan has been involved in numerous flotations, acquisitions, disposals, joint ventures and the successful management of complex client relationships.