Telecommunications & Utilities
Parseq’s rich legacy of experience in the telecoms and utilities industry has created demonstrable competence with the knowledge and experience necessary for meeting the evolving needs of this highly competitive market.
In today's market, new customers are increasingly difficult to acquire, forcing the Telecoms and Utility companies to place an emphasis on retaining their existing customers and growing their existing bases by offering new services to minimise churn. The market leading suppliers are focusing on creating brand loyalty driven by the quality of the customer interaction, a role that Parseq have demonstrable competence.
Parseq is currently working with industry-leading Energy suppliers to provide solutions across the entire customer lifecycle to help them acquire, retain and grow their customer bases. Parseq will continue to strengthen relationships and our already deep understanding of these sectors to continue to help our partners successfully balance customer needs while keeping costs down, as ultimately achieving this will ensure they maintain their position as profitable market leaders.
"Parseq immediately understood our predicament and offered a range of solutions that met our needs. Their ability to recruit quality people, coupled with their in-house training capability, helped us mobilise in excess of 100 new agents before our launch and we were ready within 3 weeks."
Andy Smyth, Head of Customer Service
British Gas New Energy