Parseq is a leader in BPO, providing front office, Next Generation Contact Centre services and back office Finance and Administration Processing to blue chip clients for over 30 years. Our focus is on providing scalable, agile solutions that improve efficiencies, add value and reduce the risk associated with outsourcing.
We are trusted to process over 75,000 items of correspondence a day, £2 billion of electronic payments a month and make or receive over 17 million calls a year on behalf of our clients. With the scale and capability to meet the needs of both large and small organisations, we offer tailored and complete business solutions via our six, UK-based shared-service centres.read more
Servicing our clients customers
The services provided by Parseq to our customers can be categorised into three areas :-
Contact Centre – Providing Inbound and Outbound Contact Centre Services to a range of Blue Chip organisations underpinned by modern technology and driving value through modern and insightful analytics
Finance & Administration Services – A complete range of back office processing services encompassing full Accounts Payable, Accounts receivable, BACS Matching, Debt Recovery and Payment Processing Services
Disaster Recovery and Contingency services – Services to provide our customers with the peace of mind that should a disaster strike Parseq can provide a range of contingency services covering IT Hosting, BACS Processing, BCP management and Operator Processing
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- Next Generation Customer Contact Solutions
- Applications & Forms Processing
- Accounts Receivable (Collections) Processing
- Payments Processing
- Debt Recovery & Credit Control
- Disaster Recovery & Contingency Management
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Ed White, Finance Controller, Miller Brands UK
Domenico Sansalone, Manager for Theatre Tokens
Steve Naylor, Managing Director, Elsworth Associates
Our customers are at the heart of what we do and our approach to the continuous improvement of our services ensures that our customers remain front of mind as we evolve and improve services by leveraging modern technology.
Our 100 clients come from a range of industries and, in many cases, are leaders in their fields using Parseq as a critical delivery partner in the way in which they service their customers .
We provide services to :-
· 10 of the top 10 UK Banks
· 3 of the top 5 UK Telco’s
· 2 of the top 5 UK Utilities
· The largest bank in North America
… as well as customers in the Public Sector, Retail, Manufacturing and Not for Profits business sectors.
For the above we open 75,000 items of correspondence every day, process £2 Billion of payments every month and make and receive over 17 million calls annually.
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