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PARSEQ

REDEFINING TRUST, RELATIONSHIP & SERVICE. REDEFINING BUSINESS PROCESS OUTSOURCING.

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CONTACT CENTRE

Making over 17 million calls a year to connect with our client’s customers is what drives us to be the best brand champions we can be.

Learn more about our Contact Centre Services...

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FUNDRAISING & CAMPAIGNS

Over the last 20 years we have raised over £1 billion for good causes at home and around the world. Recognised for being at the forefront of setting quality standards and fundraising innovation.

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DOCUMENT MANAGEMENT

With over 28 years’ of automating mailroom and document delivery, our clients trust us implicitly to handle their business data.

Learn more about our Document Management Services...

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FINANCE & ACCOUNTING

Focussed on delivering scalable finance & accounting services that are aligned with your business to bring measurable results.

Learn more about our Finance & Accounting services...

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BANKING PROCESSING

We place great importance on the trust of our clients to process over £24 billion of payments each year on their behalf

Learn more about our Banking Processing Services...

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I.T. OUTSOURCING

Whether you need a shared service or a multi-site infrastructure, our people and technology ensures the secure continuity of your operational data.

Learn more about our IT Outsourcing Services...

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Welcome to Parseq.

We're a dynamic and rapidly expanding provider of Business Process Outsourcing services. We're helping over 130 clients, including the UK's top ten banks, leading utility providers, insurance companies and charities, to achieve efficiencies and optimisation within their core operational functions.

 

At Parseq we understand that when a business seeks a BPO partner to help manage, streamline or grow its business, it needs to feel assured that this is exactly what will happen when their businesses engage.

This requires a great amount of trust and business alignment. For our clients, trust falls out of our ability to align our people to act as their brand champions, our technology to bring them business intelligence, our agility to respond to their business needs or our vigilance to ensure a secure environment for their business data and transactions.

Trust and business alignment are the foundations of our business, and is what we believe enables us to set ourselves apart from our peers. With our breadth of front and back office services, coupled with our approach to client relationships, we are redefining business process outsourcing.

 

Browse our site to learn how we support our clients and how we could support you.

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Agile

We have ability to respond quickly and adapt to client demands and market forces, with confidence and immediacy.

Brand champions

We are trusted to engage with our customer¹s customers directly to:

  • Manage and deliver their services
  • Act as brand champions for their business
  • Drive Excellence in Customer Service
  • Innovate to improve Customer Engagement and Longevity

Scalable and flexible

We are able to meet client requirements effectively and efficiently whether they are a global blue chip organisation or a niche UK based SME and whether we provide a single point service or a complete end to end outsourced service.

Evolution

We have the infrastructure, people and resources to continually improve services and take our customers on a journey either within a service line or across service lines, linking back office processing with Contact Centre Services in order to provide holistic solutions to our customers problems.

People

We have a consistent and loyal community of valued and trusted individuals who are passionate about delivering excellence, and who will go the extra mile to support customer requirements.

Technology

We have innovation and continuous improvement top of mind and are committed to developing joined-up and seamless technology and processes to drive value for our customers and provide intelligence that enables better decision making.

Vigilant

We exceed external and third party audit standards and have robust DR and BCP rigour in place to, as far as possible, guarantee the service provided to our customers.

Latest News

  • 16 December 2014

    A Paperless Future

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  • 27 November 2014

    Vote for Graham to win this year's Contact Centre STARS™

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  • 26 November 2014

    Parseq strengthens expansion plans with key marketing and HR appointments

    Read more

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