Parseq | A leader in Business Processing Outsourcing

Parseq acquire The Panther Group

Parseq take ownership of The Panther Group's two core businesses, Pell & Bales, and Spokenfor The acquisition will create one of the UK’s largest mid-market business process outsourcing companies.

Customer Contact Solutions

Parseq are able to provide services to clients through our innovative multi-channel customer contact solutions – it’s a needs based model per client.

Finance & Administration Outsourcing

Experts in the delivery of full procure to pay back office processing services, our customers trust us to manage all forms of correspondence and electronic input to strict deadlines to improve corporate visibility, whist reducing processing costs.

Payments Processing

As a proven leader in payment processing Parseq collects and processes customer, supplier and employee payments effectively to improve our client's cash flow whilst reducing finance charges and operating costs.

Disaster Recovery & Contingency

We leverage our capacity, service expertise, knowledge and technical capability to offer our customers Business Continuity services that encompass BACS processing, Technology hosting, Processing capability and Physical space.

Simplifying Business

Parseq is a leader in BPO, providing front office, Next Generation Contact Centre services and back office Finance and Administration Processing to blue chip clients for over 30 years. Our focus is on providing scalable, agile solutions that improve efficiencies, add value and reduce the risk associated with outsourcing.

We are trusted to process over 75,000 items of correspondence a day, £2 billion of electronic payments a month and make or receive over 17 million calls a year on behalf of our clients. With the scale and capability to meet the needs of both large and small organisations, we offer tailored and complete business solutions via our six, UK-based shared-service centres.

Servicing our clients customers

The services provided by Parseq to our customers can be categorised into three areas :-

Contact Centre – Providing Inbound and Outbound Contact Centre Services to a range of Blue Chip organisations underpinned by modern technology and driving value through modern and insightful analytics

Finance & Administration Services – A complete range of back office processing services encompassing full Accounts Payable, Accounts receivable, BACS Matching, Debt Recovery and Payment Processing Services

Disaster Recovery and Contingency services – Services to provide our customers with the peace of mind that should a disaster strike Parseq can provide a range of contingency services covering IT Hosting, BACS Processing, BCP management and Operator Processing

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Case Studies

The results speak for themselves, improving year on year and delivering value to Miller Brands. The team in Parseq have a close working relationship with finance, sales, IT and supply chain to ensure issues are known early and resolved quickly. Their support and professionalism has allowed the business to focus on its core activities and successfully grow the business.

Ed White, Finance Controller, Miller Brands UK

The support that Parseq provides SOLT is unparalleled. They have a very thorough understanding of the Theatre Tokens product and their experience, expertise and technical knowledge means that SOLT can rely on them to always deliver a good service.

Domenico Sansalone, Manager for Theatre Tokens

We are absolutely delighted that we decided to work with Parseq and they are now a key part of our sales operation. The Parseq team has been extremely responsive and quickly set-up a pilot that has gone from strength to strength. I would have no hesitation in recommending Parseq as a business partner.

Steve Naylor, Managing Director, Elsworth Associates

Our Customers

Our customers are at the heart of what we do and our approach to the continuous improvement of our services ensures that our customers remain front of mind as we evolve and improve services by leveraging modern technology.

Our 100 clients come from a range of industries and, in many cases, are leaders in their fields using Parseq as a critical delivery partner in the way in which they service their customers .

We provide services to :-

·    10 of the top 10 UK Banks
·    3 of the top 5 UK Telco’s
·    2 of the top 5 UK Utilities
·    The largest bank in North America

… as well as customers in the Public Sector, Retail, Manufacturing and Not for Profits business sectors.

For the above we open 75,000 items of correspondence every day, process £2 Billion of payments every month and make and receive over 17 million calls annually.

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